TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From designing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small.

We're looking for a skilled people manager to lead the SMB Account Management Sales Team in AUNZ. This role will build, scale, and oversee our SMB Account Management team in AUNZ, which is responsible for growing high-value SMB advertisers through expert product adoption and engagement. You will develop and empower your high-performing sales team to understand advertiser needs, identify solutions, and deliver innovation to scale customer ROI across SMB.

The team lead will partner closely with cross-functional teams, including product, operations, marketing, and more, to optimize and scale programs.

Responsibilities
- Drive revenue for TikTok by acquiring and onboarding a variety of direct clients and agencies.
- Drive strategies within the team related to product adoption and educating clients and agencies in a scalable fashion.
- Ensure that our clients receive the highest level of sales and operational customer service experience.
- Establish a structure that empowers ongoing, sustainable growth.
- Partner cross-functionally to identify new strategic scalable opportunities for the High Value Acquisition sales team; develop and manage complex SMB sales & service projects from problem definition to final execution; optimize the process to ensure timely and effective delivery.
- Manage, mentor, and develop a high-performing acquisition sales team.