Company Description
Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.
Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.
Job Description
We are looking for an experienced and driven Hotel Manager to take the lead at Oaks Gladstone Grand Hotel. This is an exciting opportunity for a hospitality leader with a strong background in operations, F&B, and conference services to take full ownership of day-to-day performance and team leadership.
Reporting to the Cluster General Manager, you will be responsible for driving guest satisfaction, optimising business performance, and ensuring seamless operations across all departments. You’ll bring strategic vision, operational expertise, and a passion for delivering service excellence.
Key Responsibilities:
- Oversee the daily operations, presentation, and overall profitability of the hotel, including conference/event facilities.
- Lead and develop a high-performing team across all departments to reach their full potential, creating a positive and high-achieving culture.
- Manage financial forecasting, budgeting, and rostering to ensure cost-effective and efficient operations across all areas.
- Implement promotions and initiatives to increase occupancy, F&B revenue, and conference bookings.
- Drive strategic decisions to maximise RevPAR (Revenue per Available Room)
- Collaborate with the sales and events teams to ensure the smooth operation of conferences and events, from planning to execution, delivering exceptional experiences for guests.
- Maintain a strong guest focus, ensuring service standards, guest satisfaction, and retention remain consistently high across all touchpoints.
Please note, this position is based in Gladstone.
Qualifications
- Proven experience in a Hotel Manager or a similar role, ideally with a focus on conference/event management.
- Strong leadership and team development skills with the ability to inspire, mentor, and retain talent.
- In-depth knowledge of financial management, forecasting, and budgeting within the hospitality industry.
- Demonstrated success in driving revenue growth through strategic promotions and operational initiatives.
- Excellent communication and interpersonal skills, with a strong customer-centric approach.
- A passion for hospitality and a commitment to delivering exceptional guest experiences.
Additional Information
At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:
What We Offer:
- Career Growth: Learning and development programs to boost your career.
- Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
- Global Perks: International accommodation discounts across our hotel brands.
- Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
- Experiences: Discounted entertainment and activities.
- Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
- Generous Leave: Parental and birthday leave.
- Wellness Boost: EAP and tailored wellness support.
Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.
Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand