About Us:
Victoria Police has a dedicated workforce of 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety.
About the role:
An opportunity for one (1) x WorkCover Consultant to be part of our Heath, Safety and Wellbeing Division.
The Health, Safety and Wellbeing Division endeavours to provide services that will ensure a safe and well-supported workforce. Aiming to proactively support our people to reduce and mitigate the risk of illness or injury. Creating an environment where the workforce feels supported, engaged, valued and encouraged to contribute in the best way they can. This position offers an exciting opportunity to contribute to supporting employees.
This recently vacated role within an established team, will support ill and injured Victoria Police employees throughout the WorkCover claim and compensation process. Utilising your excellent customer service skills, you will provide quality, timely service and support through the administration and coordination for claims, including processing of compensation transactions in accordance with Workplace Injury Rehabilitation and Compensation Act 2013 and Victoria Police policies and procedures.
Your duties will include:
- Provide a high level of customer services to ill/injured employees, managers and Victoria Police's workers' compensation Agent in the administration of workers compensation claims.
- Process, record, monitor and manage workers compensation claims and entitlements in accordance with relevant legislation, Victoria Police policies, guidelines and procedures.
- Liaise with internal and external stakeholders offering professional advice and advocating best practice in accordance with relevant legislation and Victoria Police policies, guidelines and procedures.
As the successful applicant, you will have:
- Demonstrated excellent customer service skills and communication skills
- Sound numeracy skills, attention to detail and accuracy within a high-volume setting.
- The ability to prioritise work and meet strict timelines.
- Working knowledge of the Workplace Injury Rehabilitation and Compensation Act 2013 and the competency to interpret relevant enterprise agreements, policies and procedures is highly desirable.
- Proficiency in the use of SAP and Microsoft applications is highly desirable.
- Ability to work autonomously and as part of a collaborative team.
Victoria Police is a contemporary and agile workplace and supports flexible working arrangements.
What we can offer you:
As an employee of Victoria Police, you will have access to a range of benefits. Some of the benefits available include:
- The opportunity to support front line policing to protect and serve the Victorian community.
- Competitive salary including annual leave loading under the Victorian Public Service Enterprise Agreement.
- Enterprise Agreements salary increases.
- Generous leave entitlements including paid parental leave.
- Flexible working arrangements, including opportunity to purchase leave.
- Free onsite gym.
- Employee Assistance Program and a range of internal services to support you
- Salary packaging options via superannuation contributions or a novated vehicle lease
How to apply:
- Resume
- Completed application form - the word document application form for you to complete is attached to the job advertisement.
- Please do not attach copies of qualifications or certificates.
Applications close midnight, Monday 25 August 2025.
Please Note: All applications will need to be submitted through one of the following platforms; Victorian Government careers website (Careers.vic) or Seek. Applications will not be accepted via email.
Requirements and relevant information:
- One (1) x full-time, ongoing position available.
- Positions are located at the Victoria Police Centre. 311 Spencer Street, Docklands.
- Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.
- The successful applicant will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.
- We expect our people to foster a safe and inclusive environment where their behaviour and attitude reflects, builds upon and promotes a positive and collaborative workplace that respects the culture and values of Victoria Police.
For further information, please contact: Hayley Walker on (03) 8335 7755 or hayley.walker@police.vic.gov.au.
We welcome applications from people with disability and aim to support an inclusive recruitment experience. If you require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirement/reasonable adjustment for the recruitment process (including an alternate method of submission of the application), please contact VPS Recruitment via email VPSRECRUITMENT@police.vic.gov.au or on (03) 8335 6004.
Victoria Police is committed to creating a workplace that is safe and inclusive of all our people. We empower and expect our people, at all levels, to develop interpersonal connections and collaborate, use sound judgement, and create and innovate.
In alignment with the principle of self-determination, Victoria Police is dedicated to enhancing our collaboration with the Aboriginal community in Victoria as we build a culturally safe and inclusive workplace for Aboriginal and Torres Strait Islander employees. We continue to engage and build relationships with local Aboriginal communities and work closely with them to enhance opportunities and services aimed at empowerment, equality, and equal participation across all areas of the organisation.
We value the diversity and differences of our employees, including their age, gender, culture, religion, sexual orientation, abilities, and life experience. We celebrate these diverse experiences and perspectives as each person brings an informed and contemporary approach to our work which enhances the wellbeing of all. We aim to provide a safe place that is reflective of the community it serves, allowing everyone to bring their whole selves to work."
If after reading this, you're not sure you tick every single criteria box, but have the passion to get behind our purpose, the determination to face a challenge and a willingness to grow and learn, we think you should click the apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you.
Find out what it is like working as a Victorian Public Servant for Victoria Police: https://www.police.vic.gov.au/vps