HubSpot Implementation Manager

Description

Want to take complete ownership of HubSpot at one of Australia’s fastest-growing education companies? To lead the migration of our sales, service, billing, and customer pipelines into HubSpot and rebuild them into a streamlined, frictionless engine? To make HubSpot the backbone that powers growth, clean data, and better decision-making across the company?

At Contour, we are looking for a hands-on builder and product owner in one. Someone who thrives on designing, implementing, and optimising workflows that actually scale. So far, our core pipelines have lived on Monday.com. Now we need a HubSpot specialist to migrate them, simplify them, and transform them into systems that support thousands of students and a 250+ strong team.

This role is for someone who wants to roll up their sleeves, partner with leadership and data analysts, and make HubSpot the single source of truth for our business. You will not only build workflows, automations, and dashboards but also make them intuitive and clutter-free so non-technical teams can use them effortlessly. And as we grow, you will expand HubSpot beyond sales and service into marketing and more, helping us turn CRM into a true growth driver.

Who We Are

Contour Education is reshaping what great education looks like at scale. Founded in 2020, we have grown from a handful of students to 8,000+ students and 250+ team members in just a few years, and we are only getting started.

We provide an ecosystem of support: weekly small-group tutoring sessions at our campuses, 1:1 personal support, and a comprehensive online learning portal packed with resources, practice material, and workshops. Our students consistently achieve exceptional results in school assessments, selective entry exams, and university preparation.

Behind the scenes, we run on lean operations, AI-driven automation, and modern tech systems. That is how we have been able to scale so quickly while maintaining a premium learning experience for every student.

We have been recognised three years running as one of the Australian Financial Review’s Fastest Growing Startups, but growth is not our endgame. Our vision is bigger: to build the most effective education platform in Australia, combining human teaching with technology, and to empower every student to achieve their potential.

What You’ll Do

This is not a strategy-only role. You will be the hands-on builder and the system owner of HubSpot. That means:

• Lead the Migration: Move multiple pipelines from Monday.com into HubSpot, including sales, invoicing, service, billing, and customer experience, with marketing to follow.
• Streamline Pipelines: Shorten, simplify, and reduce friction in every pipeline so teams can work faster and more effectively.
• Manage Change: Reduce clutter, keep change fatigue low, and make HubSpot intuitive for non-technical users. Ensure adoption is smooth and teams get the information they need easily and quickly.
• Build and Ship Workflows: Implement automations, lead routing, nurturing sequences, and lifecycle management.
• Own Reporting: Build dashboards that drive real decisions for leadership and sales teams.
• Ensure Data Hygiene: Maintain a reliable, structured, and scalable CRM foundation.
• Integrate Systems: Connect HubSpot with our LMS, CMS, billing systems, and future platforms.
• Lead by Doing: Work directly with 2 inhouse HubSpot specialists, guiding them while building alongside them.
• Partner for Growth: This role reports to the Head of Technology and works with our data analysts to ensure HubSpot becomes a growth driver. Together, you will ensure data is clean, reporting is accurate, and insights highlight gaps, bottlenecks, and opportunities for optimisation or investment.

Why Join Us?

Because you want to own a mission-critical system, not just administer it. At Contour, you are not another cog configuring templates. You are designing and implementing the CRM backbone that supports thousands of students and staff.

We are not a risky startup with no traction, but we are not a slow-moving corporation either. We sit in that rare middle ground: fast growth, stable model, and an ambitious roadmap. You can make a visible impact here quickly.

You will own the CRM end-to-end, migrate and rebuild pipelines, connect platforms, and shape how sales, marketing, and operations run. And you will do it without bureaucracy or endless approval chains.

Perks, Culture & Growth

• Competitive pay for top-tier talent: $130K–$150K AUD + Super.
• Flexible, hybrid work: Primarily remote with a Melbourne CBD base and monthly meetups.
• Async-first: We focus on output and quality, not hours at a desk.
• Real features, real systems: You will work across CRM, marketing automation, and integrations, not just surface-level tasks.
• Greenfield projects: Much of our HubSpot build is still fresh. You will set the standards.
• Growth opportunities: Lead a small team now and expand your ownership as we grow.
• Direct collaboration with leadership: Work closely with the Head of Technology, data analysts, and co-founders.
• Supportive benefits: EAP access, birthday leave, and lifestyle allowances.
• Impact on thousands of students: Be part of reshaping education in Australia and see your work directly influence how students and families experience learning.

What We’re Looking For

The more of these you bring, the stronger the fit, but we do not expect perfection.

Must-Haves

• Deep hands-on experience implementing HubSpot (Sales, Marketing, Service Hubs).
• Proven ability to migrate business processes and pipelines into HubSpot, not just build workflows.
• Strong track record of building workflows, automations, and dashboards from scratch.
• Experience making CRM systems intuitive for non-technical users, with strong change management skills.
• Understanding of data structure, CRM hygiene, and lifecycle management.
• Comfort working across systems and integrations (bonus: n8n, APIs, Supabase, Google Workspace).

Nice-to-Haves (Not Dealbreakers)

• Experience guiding or mentoring small teams.
• Prior product ownership or system ownership roles.
• Exposure to fast-scaling businesses or edtech.

You’ll fit right in if you embody the following:

• You are a hands-on operator who likes building, not just talking.
• You want ownership and impact, not just tickets and process.
• You are hungry to design and implement a CRM backbone at scale.
• You care about systems that work for real people, not just pretty diagrams.

We are ambitious, bold, and passionate about reshaping education in Australia. Our goal is to become the most trusted household name for students and families nationwide. Join us in building HubSpot as the engine that helps us get there with clean, scalable systems that drive growth and impact thousands of lives.