Position Title: Implementation Consultant
Reporting Line: Implementation Manager
Position Purpose:
Support the Implementation Manager to achieve all departmental KPIs through the successful provision of Consulting and Implementation services to ADP Clients in line with agreed standards and timeframes.
Key Responsibilities:
- Define client requirements, provide gap analysis, document, build and configure the outcome of these efforts
- Partner with internal and external client stakeholders to develop an executable plan that accounts for both functional and technical work streams of the project
- Provide best practice solutions based on customer defined business needs and business rules
- Successfully implement products and associated services within required timeframes
- Communicate with client throughout Implementation lifecycle – including face to face, written and verbal communication
- Anticipate, identify and analyse risks, problems and opportunities – establishing priorities and efficiently allocating and utilising resources for resolutions
- Apply project methodology – planning, follow up, reporting and quality assurance
- Review and measure progress against specified criteria and deliverables, developing and implementing suitable corrective action as required
- Successfully communicate at all levels of seniority in all mediums, and display personal integrity and professionalism in all dealings with colleagues and clients
- Act as subject matter expert by keeping up to date with technology and legislative developments as they relate to the product
- Demonstrate high level of customer service across all internal and external stakeholders, in a fast paced and high pressured environment
- Development and maintenance of good working relationships with other Associates in accordance with ADP values
- Ensure cooperation and sharing of skills and expertise
- Ensuring all relevant issues and activities are entered into management systems
- Achievement of team and individual KPIs
- Responsible for driving own personal development plan
- Anticipate risk and capture on ADP’s Implementation Risk and Issues register, actioning accordingly and escalating to management where required
- Conduct post Implementation reviews, share learnings and ensure as part of continuous improvement requirements.
Experience:
- Strong stakeholder management and customer service / client facing consulting experience within an Implementation / Service Delivery environment
- Demonstrated experience within an Implementation environment, with an excellent understanding of payroll, payroll applications including Time & Attendance and processing
- Experience with project management methodology, with demonstrated success in previous roles
- Demonstrated understanding of ADP management systems or corporate enterprise reporting systems, e.g. CRM.
- Experienced with the ‘build and configuration’ of products/systems
- Strong ability to identify client risks and provide options for resolution
- Proven experience in data mapping, data conversion and data integrity
- Advance understanding of interface technologies and data exchange between payroll and third party systems (e.g. SAP, Oracle etc.)
- Experience in Microsoft applications such as MS Project, Word and Excel
- Experience working within a matrix organisation for a US owned organisation preferred.
- Demonstrated experience working on multiple projects, with the ability to multi-task and prioritise work, in accordance to tight deadlines and pressure.
Certifications / Qualifications:
Tertiary qualification with a business related field, or Information Technology Proven experience in a similar role may be taken in lieu of formal qualification Project Management certification ideal.