Job Summary:
We are seeking a highly motivated and detail-oriented individual to join our team as an Office Staff Member – Internal Sales & Customer Service. This role is responsible for providing exceptional customer service, managing internal sales processes, and supporting daily office operations. The ideal candidate will have excellent communication skills, a strong work ethic, and the ability to thrive in a fast-paced environment.
Key Responsibilities:
- Handle inbound and outbound customer inquiries via phone and email
- Process orders, quotes, and invoices accurately and efficiently
- Assist with sales inquiries, providing product/service information and recommendations
- Maintain and update customer records in the company database
- Build and maintain strong customer relationships to enhance satisfaction and loyalty
- Coordinate with other departments (warehouse, logistics, and accounts) to ensure smooth order processing and delivery
- Assist with administrative duties such as filing, data entry, and report preparation
- Provide support to the sales staff, including preparing sales reports and tracking performance metrics
- Manage stock levels and coordinate replenishment with suppliers
- Handle customer complaints and provide solutions to resolve issues effectively
- Assistance with order packing & dispatch where required
Warehouse Duties:
In addition to office-based responsibilities, the successful candidate will assist with general warehouse duties as needed. This includes:
- Picking and packing orders accurately and in a timely manner
- Preparing items for dispatch, ensuring proper labeling and documentation
- Coordinating with couriers and freight providers for prompt and correct shipping
- Assisting with incoming goods – receiving, unpacking, and restocking inventory
- Performing stocktakes and assisting in inventory management
- Maintaining a clean, organised, and safe warehouse environment
- Working collaboratively with warehouse staff to ensure smooth operations
Required Skills & Qualifications:
- Previous experience in an office environment is essential
- Previous experience in customer service, internal sales, or office administration preferred
- Strong verbal and written communication skills. English as first language required
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software
- Ability to multitask and prioritize workload effectively
- Excellent problem-solving skills and attention to detail
- Strong teamwork and collaboration abilities
- Ability to work independently with minimal supervision
- High level of professionalism and customer focus
- Knowledge of the automotive industry and products is a plus
Benefits:
- Competitive salary based on experience
- Comprehensive training and ongoing professional development
- Paid time off and company benefits
- A positive and supportive work environment
Job Type: Full-time
Pay: $65,000.00 – $85,000.00 per year
Work Authorisation:
- Australia (Preferred)
Work Location: In person