JD - Job Description
• This technician would need to be able to support standard Windows endpoint support.
• Support the manufacturing environment i.e., printers, iOT, devices, etc.
• Experience working in an end-user desktop support role or computer operations environment required.
• Advanced printer / peripheral device troubleshooting
• Providing remote technical support to users of desktop and laptop, printer etc.
• Manage end-user requests.
• Configuring & trouble shooting problem w.r.t Operating System, Office Applications.
• Handling VIP and escalation calls.
• Interacting with senior users to understand the requirements.
• Perform direct hands-on problem resolution and escalation management for end-user.
• Serves end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities.
• Extensive diagnostic information gathering, troubleshooting, problem analysis and resolution.
• Investigation and resolution of issues and may also include performance monitoring
• Good experience with Microsoft products and database, MAC OS, IOS and Networking Knowledge