Lead Business Lending & Client Services - Sydney

• We are empowered to make a positive difference for customers and communities.
• Everyone is given the opportunity to learn, grow and achieve.
• Make a genuine difference through the work you do.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of a Lead Business Lending & Client Services, you will join the Medfin Customer Delivery Team that’s doubling down on winning together!

Each day, you’ll go above and beyond to:

• Be responsible for supporting a team of fulfillment-based specialists to drive positive customer outcomes by supporting our front-line colleagues.
• Organisation and allocation of workflows into the Business Lending & Client Services Queues.
• Generate loan documentation and process settlements and payments
• Follow operation practices to ensure consistent and accurate outcomes within Service Level Agreements.
• Develop effective relationships with internal stakeholders

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Leadership experience with a focus on coaching and developing a team
• Prior operations experience preferred.
• Charisma, drive, high-energy and a passion for building high performing teams.
• An ability or the potential to inspire and foster a high-performance culture where people feel valued, respected, and driven to perform at their optimal level all day, every day.
• Strong communication skills
• Sound stakeholder engagement

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

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