About Forrest Contact
Forrest Contact is a results-driven Australian contact centre, specialising in lead generation, sales, and customer engagement across a variety of sectors. We are proud of our people-first culture and our reputation for delivering outstanding outcomes for our clients.
About the Role
We're looking for an experienced Lead Generation Team Leader to step into a 12-month maternity relief contract, overseeing a high-performing team of outbound agents.
This role is ideal for someone with a strong background in sales coaching, lead generation, and contact centre operations. You'll be responsible for leading, motivating, and developing a team to exceed performance targets, while ensuring campaign onboarding, reporting, and workforce planning are delivered smoothly.
Key Responsibilities
- Drive daily outbound performance across multiple lead generation campaigns
- Monitor KPIs including contact rates, lead quality, and conversion outcomes
- Conduct regular call coaching, and performance reviews
- Identify training needs and build agent capability in objection handling and sales skills
- Foster a positive, competitive, and goal-focused team culture
- Ensure agents are effectively rostered to meet campaign coverage needs
- Manage attendance, adherence, and performance across assigned campaigns
- Support recruitment and onboarding for new campaign launches
- Prepare and present performance reporting to internal stakeholders
- Identify risks early and support ongoing process improvements
- Hire, Induct and Train new agents into the business
About You
- Previous experience in a call centre leadership role, ideally in outbound lead generation or sales
- Strong people leadership skills with a coaching-first mindset
- Clear understanding of outbound KPIs and contact centre dynamics
- Comfortable with performance data and driving accountability
- Highly organised, proactive, and solutions-focused
- Confident using diallers, CRMs, and basic reporting tools
Tools We Use
IPscape (dialler), HubSpot (CRM), Google Suite
RingCentral, Slack, Employment Hero
Job Types: Full-time, Fixed term
Pay: $70,000.00 – $75,000.00 per year
Experience:
- relevant: 2 years (Required)
Work Authorisation:
- Australia (Required)
Work Location: Remote