EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team based in Melbourne, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
Reporting to the Team Leader of the Liability Specialists within the Eligibility Team, you will be responsible for providing proactive support to the claims team relating to the assessment of liability and the determination of claims. The role involves the investigating, strategising, tracking, follow up and determination of complex claims to achieve the best possible outcome.
This position will require a high level of collaboration with the Claims Services Business Unit and the Technical Specialist Team to ensure proactive and accurate liability assessments of all claims.
This will be a full time, permanent position based in the Melbourne office, with flexibility to work from home up to 3 days per week
YOUR RESPONSIBILITIES
- Assess all aspects of liability on your allocated claims pursuant to legislation, guidelines and authorised limits
- Meet required time frames and keep all key stakeholders informed of progress
- Proactively manage claim determinations for complex claims, ensuring clear documentation of actions throughout the determination process
- Maintain accuracy of claim determination data in Worksafes and EML’s systems
ABOUT YOU
- Previous experience handling claims liability decisions and/or a background in worker’s compensation would be advantageous
- High level of resilience and a willingness to hold complex conversations
- High attention to detail and organisational skills
- Effective communication and conflict resolution skills
- Effectively listen and understand the needs of the customer
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.