The Role:
The Client Suites Concierge is responsible for delivering a premium, tailored experience in our client’s client meeting spaces. This role ensures that clients and staff enjoy a seamless, professional environment conducive to productive meetings and positive business outcomes welcoming clients and staff with warmth and enthusiasm, anticipating their needs throughout their visit.
The Lobby Concierge is responsible for delivering exceptional guest experiences at our client’s corporate offices by ensuring all visitors and employees are assisted in a welcoming, professional, and friendly manner. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment in support of our client’s operations.
A snapshot of the role:
- Conduct regular floor walks, employing a proactive mindset to use all four senses to note opportunities to elevate the experience and address issues before they become problems
- Follow up with staff or guests when resolving issues to ensure expectations have been met and seek further opportunities to over-deliver
- Coordinate with client teams to prepare for client meetings, ensuring all necessary resources are available
- Manage the client suites environment, maintaining cleanliness, organization, and brand consistency
- Provide knowledgeable assistance with technology and presentation equipment in meeting rooms Arrange and oversee catering services, ensuring timely delivery and presentation
- Act as a central point of contact for client-related queries and wayfinding within the suites
- Manage visitor bookings using the guest management system Condeco
- Issue and reconcile guest and employee temporary passes, liaising with security and facilities management as needed
- Direct deliveries and manage their storage as required
- Establish and follow protocols for welcoming media and distinguished guests
- Manage orderly movement of people and provide support at turnstiles during peak period
- Collaborate with facilities management to address any maintenance or safety concerns promptly
- Implement and uphold service standards that reflect our client’s commitment to client satisfaction
What you will bring
- Experience in customer service or hospitality, preferably in a corporate environment with strong interpersonal skills and a focus on creating positive client interactions is essential.
- You can anticipate needs and provide proactive solutions in a fast-paced environment using discretion when handling confidential information.
- You’ll have excellent communication skills, both written and verbal, a secondary language would be desirable.
- Proficiency in Microsoft Office suite and familiarity with meeting room management systems is also required
What to expect from us:
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.
This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions, and race.
We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.