The Global Technology Industry Association (GTIA) is the only vendor-neutral, non-profit membership community connecting and representing the worldwide IT channel. We set our members up for success by providing benefits that include trusted resources and networking opportunities. In addition, the association sets industry standards that enable companies to build sustainable, secure and profitable businesses in an ever-changing technology landscape. Internationally, GTIA represents tens of thousands of professionals from more than 2,000 MSPs, solution providers, vendors, distributors, and other companies serving the channel.
We were formerly known as the CompTIA Community (the membership arm of CompTIA). The association was renamed as GTIA in 2025, but that’s not where our story begins. Our association has a long history of serving businesses in the IT channel and technology professionals.
Through education, training, philanthropy and market research, GTIA promotes industry growth; we have a commitment to creating an environment where innovation happens, and the opportunities and benefits made possible through technology are available to all.
Summary:
The Regional Manager, ANZ Region is responsible for leading and managing the organization’s regional group/s to enhance member engagement, foster networking opportunities, and deliver value-added services to meet the needs of the organization’s diverse membership base. This role focuses on developing and implementing community engagement strategies, programs, and initiatives to create a vibrant and supportive community environment that enhances member satisfaction, retention, and loyalty.
Essential Duties and Responsibilities:
- Recruit and build a strong volunteer base comprised of industry leaders within different segments of the IT industry (e.g.Managed Services, AI, Data, Cybersecurity, etc.)
- Conduct face-to-face and virtual community meetings
- Facilitate online & in-person discussions within the community for the benefit of the industry segment represented and the IT industry
- Work closely with the community to identify initiatives that provide strong benefits to the IT industry
- Work with different functional teams within the organization to meet the diverse needs of the community (events, research, education, etc.)
- Create content (written and otherwise) related to the regions you lead
- Manage the ongoing business of regions, including setting meeting dates, agendas, minutes, etc.
- Develop community leadership according to GTIA governance structure (executive councils and chairs)
- Organize and participate in industry events to build community and boost brand awareness
- Coordinate with Marketing, PR and Communications teams to ensure brand consistency
- Build relationships with members, potential customers, industry professionals and journalists
- Attend industry events
- Perform other related duties as assigned
- Residing in Australia or New Zealand
Member Engagement Rate: This metric measures the level of interaction and participation of members within the community. It can be quantified by tracking activities such as participation in workshops, downloading content, awards participant social activities on the community platform or social media accounts. A higher engagement rate indicates more active and involved community members.
Community Growth: This metric tracks the increase in the number of members within regional groups over time. It reflects the effectiveness of community-building efforts and outreach initiatives. Growth can be measured in terms of new memberships, subscribers to newsletters, or followers on social media platforms.
Member Retention Rate: This metric assesses the ability to maintain the interest and loyalty of existing members. It can be calculated by comparing the number of members who remain active over a specific period against the total number of members at the start of that period. High retention rates suggest that the community is successfully delivering value to its members.
Event Attendance and Participation: This metric evaluates the success of events organized to build community and boost brand awareness. It measures both the number of attendees at events and the level of participation or engagement during these events.High attendance and active participation indicate successful event planning and execution.
Skills and Qualifications
- Capability to identify and track relevant community metrics
- Project Management Skills: Experience in managing projects from conception to execution, including coordinating with cross-functional teamsand managing timelines and deliverables
- Customer Service and Relationship Building: Strong customer service skills, including the ability to build and maintainrelationships with community members and influencers
- Attention to detail and ability to multitask
- Experience launching community initiatives
- Strong public speaking skills
- Advanced writing and communication skills
- Strong facilitation skills
- Strong understanding of common technologies within the IT industry
- Ability to effectively analyze and evaluate the merit of ideas, documents, presentation, and discussion
- Proficiency with Microsoft Office products
- Willingness to travel – About 40%
- Degree preferred but not required for the role
- 5+ years of direct experience in related field
We're a team of driven, creative problem-solvers who are passionate about empowering people to realize their full potential. We foster a collaborative and inclusive culture where ideas are welcomed, growth is encouraged, and success is celebrated. We're not just looking for employees, we're looking for partners who share our vision and are eager to contribute to our purpose. If you're ready to unlock your potential and reach new heights, join us today.
Our team works hard, and we recognize the importance of taking care of our own. We offer our employees a comprehensive suite of benefit offerings including:
- Medical benefits
- Annual corporate bonus
- Opportunity for spot bonuses up to $2,500
- GTIA contribution towards workplace retirement account
- Flexible work schedule, with summer hours for five months
- Generous paid time off
- 30-Day paid sabbatical after 10 years of employment
- Annual broadband reimbursement
- Home office equipment reimbursement
- Various other benefits and rewards