Manager - Remote Services Operations

About Orange Sky

At Orange Sky we are on a mission to Positively Connect Communities, and in some of the most remote parts of Australia this means so much more than just clean clothes. Since 2018, we’ve been creating purposeful partnerships, where our service is tailored to the needs of the local community across Australia. Today, Orange Sky operates in 18 remote locations, and with innovative, purpose-built vehicles designed for tough conditions, we’re committed to expanding our reach and impact to support even more remote communities in the years ahead.

The Role

We believe in the power of connection, and our Remote Services team is at the heart of making that happen across Australia’s most remote communities. We’re on the lookout for a passionate and experienced leader to take on the role of Manager, Remote Services – a role that blends strategy, leadership, and hands-on impact.

In this exciting position, you’ll lead and mentor a team of Remote Coordinators, ensuring services are safe, effective, and truly responsive to the needs of the communities we work alongside. You’ll play a pivotal role in building trusted partnerships with Aboriginal and Torres Strait Islander communities, while also driving service growth, innovation, and continuous improvement. We are looking for a person who is connected to Aboriginal and Torres Strait communities and has a strong understanding of the historical, geographic, health, social and emotional wellbeing needs of Aboriginal and Torres Strait Islander people.

This isn’t your everyday management role – one day you might be supporting your team with service logistics and partner relationships, the next you could be shaping strategies to grow our impact in our communities. Your ability to combine operational excellence with cultural awareness will be key to helping us positively connect more people across Australia.

If you’re someone who thrives in a fast-paced, purpose-driven environment, values strong relationships, and wants to make a tangible difference in the lives of people in remote communities, then this is the role for you.

In a nutshell this role will:

• Lead and support a team of Remote Coordinators to deliver safe, effective services aligned to Orange Sky’s mission.
• Drive strategies to expand reach, strengthen partnerships, and improve service efficiency in remote communities.
• Identify growth opportunities, support new service launches, and oversee logistics and maintenance.
• Champion a data-driven approach to monitor performance, impact, and continuous improvement.
• Oversee risk assessments, incident management, and safety practices to ensure strong safety culture across all services.
• Build and maintain trusted relationships with First Nations communities, partners, government, and funders.
• Provide coaching, mentorship, and professional development to team members, fostering engagement and growth.
• Manage operations to achieve both strategic and day-to-day objectives while contributing to organisational reporting and improvement.

Convinced this is the role for you? Tick some boxes!

The applicant ideally has experience in a similar role within a fast-paced organisation, ideally within the not-for-profit sector and working with diverse stakeholders. Orange Sky is committed to improving remote and Indigenous services and strongly encourage applications from Aboriginal and Torres Strait Islander people.

Additionally, the ideal applicant has:

• At least 2 years’ leadership experience leading teams in program development, operational support, preferably in a not-for-profit organisation.
• Relevant tertiary qualifications, or equivalent experience.
• Understanding of principles of public health (highly desired).
• Demonstrated ability to work with Aboriginal and Torres Strait Islander communities and their leaders, respecting traditional culture, values, and ways of doing business.
• Demonstrated understanding of the health, social, and emotional wellbeing needs of Aboriginal and Torres Strait Islander peoples.
• A track record of enhancing processes through a proactive and growth-orientated mindset.
• Outstanding interpersonal skills with the ability to communicate effectively with a highly diverse range of people and manage a large and diverse workforce.
• Strong written communication skills and proven problem-solving ability.
• Excellent time management skills, with the ability to manage complex and competing demands and meet deadlines.
• Ability to travel and work flexibly as required.
• Capacity to work both independently and collaboratively within a team environment.
• A proactive attitude, resilience, and a genuine passion for our cause.

Special Conditions: All applicants must nominate an Aboriginal person or a Torres Strait Islander person who can attest to their ability to meet the cultural capability criteria. This person may be a community member, supervisor or work colleague.

Benefits

At Orange Sky, we want every person to be "Better for Being Orange". That is every one of our volunteers, friends, and supporters, all while working together towards delivering our mission of "Positively Connecting Communities". You not only get to work with an outstanding bunch of high-performing people, but you're supported to continue your own personal growth and development in an inclusive and flexible environment, with benefits including:

• Attractive and fair remuneration package based on industry benchmarking;
• Attractive salary packaging options - up to $15,900 tax free per year;
• Flexible approach to work;
• Development through the Orange Sky My Career Pathway
• Professional development fund (both formal and informal learning opportunities);
• Recognition program that includes a paid-out reward scheme and gifted leave;
• Additional leave including Orange Sky public holiday and gifted leave for high performance;
• 6-12 weeks paid parental leave for primary care givers and 1 week for secondary caregivers, including superannuation in addition to the 18 weeks paid parental leave from the government. Plus support for parents returning to work;
• Wellness initiatives and an Employee Assistance Program;
• Fitness Passport memberships on offer for you and your family to help support a healthy lifestyle;
• Dog friendly offices - bring your (furry) best mate with you to work.

We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Still keen?

You can read more in the position description here. Click the apply button to complete your application or reach out to Emma Duce on 07 3067-5800 or emma.duce@orangesky.org.au if you have any questions.