Member Relationship Consultant

HBF Employee Benefits

• FREE Corporate Gold Hospital Insurance (for you and your family)

• 3 additional wellbeing days off a year (on top of our standard 20 days annual leave and 10 days personal leave) pro rata

• 2 volunteering days per year

• 18 weeks paid parental leave

• Access to corporate discounts across a range of gyms, retail, restaurants, and hotels

• Salary from $64K + Super

What you can expect
As a Member Relationship Consultant you’ll be the first point of contact in our branch, representing HBF in the moments that matter to our members.

Working withing a small team you will support new and existing members identify their needs and recommend the right product for them face to face and through our call centre.

You will be there in a wide range of life moments from welcoming a new baby into the world to supporting a loved one through life-critical medical treatment as they reach out to better understand their health cover.

Positions are available at our branches in Carousel, Booragoon and Morely working full time branch hours.

Let’s talk about you
You are a vibrant, energetic and collaborative team player with a natural ability to communicate compassionately. Being adaptable and resilient will be important in this role as no two conversations are the same and will need an individual approach.

We are seeking individuals with a strong customer service background, solid computer literacy and the ability to multi-task across multiple channels that also include phone and email.

Sound like you? - It’s simple and quick!

Our recruitment and selection process includes a variety of assessment methods including reference checks, National Police Clearance and verification of working rights in Australia.

At HBF, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. HBF is a place of belonging. We are proud of who we are, and we encourage applications from diverse groups such as Indigenous and Torres Strait Islander people, physical ability, age, sexual orientation, gender identity or expression and family background, including caring responsibilities.