Member Support Specialist

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Job Description

Join Our Expanding Team – Over 20 New Roles!

We're excited to announce that our Australian Super team is growing rapidly due to our thriving business. We are looking for passionate customer experience professionals eager to support one of the nation's leading superannuation funds.

As we expand, leadership and support roles will become available, offering you opportunities for development and career growth. Whether you have call centre experience or are new to the field, we value your enthusiasm and dedication. We provide comprehensive training and the tools you need to succeed.

If you're ready to grow with us and make a significant impact, we want to hear from you!

What You’ll Do:

• Customer Support: Handle inbound calls and deliver clear, helpful support with online support, super accumulation, withdrawals, pension, investments, and employer contributions.

• Problem Solving: Use internal systems to address enquiries and resolve issues.

• Security and Compliance: Maintain the security of customer information and adhere to compliance protocols.

• Guidance: Direct customers to additional resources when necessary

Why You’ll Love Working With Us:

• Comprehensive Training: Bring your customer service skills, and we’ll equip you with everything else you need.

• Flexible Start Dates: Start your journey with us at your convenience, with various intake dates available throughout June and July.

• Work-Life Balance: Enjoy a Monday to Friday schedule with rotating shifts between 7 am and 8 pm.

• Competitive Compensation: Earn $53,688 per year, plus superannuation and performance incentives.

• Inspiring Workspace: Work from our modern office at 7 Tomlins Street, South Townsville, with beautiful scenic views.

• Flexible Roles: Choose from full-time and part-time positions.

• Career Growth: 80% of our frontline leaders on this account began in this role, providing clear pathways for advancement.

• Supportive Culture: Join a team with regular social events, a relaxed dress code, and programs focused on employee wellbeing.

What We’re Looking For:

• Communication Skills: Friendly, professional demeanour in all interactions.

• Multitasking Ability: Comfortable navigating multiple systems simultaneously.

• Composure: Remain calm and focused in high-pressure situations.

• Positive Attitude: Eager to learn and grow within the role.

• Team Player: Strong individual accountability and a collaborative mindset.

Ready to Apply?
If you’re looking for a stable, rewarding role where you can build real skills and grow your career, apply today, and see where a career at Concentrix can take you!

Applicants must be at least 18 years old and have full working rights in Australia, with the ability to complete background, police, and credit checks.

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