Company Description
At Accor, creating exceptional guest experiences is an obsession. Everything we do, we do to ensure our guests Feel Welcome and Feel Valued. With over 4,000 properties across 90 countries, we are a true international brand.
Pullman, Novotel and Ibis Hotels Sydney Olympic Park form part of the most unique Hotel precinct in NSW, being home to major sporting, music and entertainment events. We offer exceptional opportunities for career development across much-loved brands ranging from renowned five-star luxury hotels to economy lodgings.
Our passion? Service and achievement beyond limits. Our promise? Recognise each person's value, the talent they bring to the group and to make them a proactive part of their own development
Job Description
Our friendly and dynamic Front Office team are seeking a Night Auditor to join them, with an immediate start available.
Reporting to the Night Manager and Front Office Manager, you will:
- Support the Night Manager & Assistant Night Manager in the efficient operation of the Hotel
- Cross check and balance work completed during the day for all outlets on a shift.
- Prepare reports reflecting trading results of the property on a daily, weekly and monthly basis.
- Take and prepare room service orders.
- Effectively handle guest complaints and escalate as required.
- Be available at all times for guest queries.
- Ensure the Hotel is operating efficiently and according to Hotel policy.
- Participate in workplace consultation on matters pertaining to WHS.
Qualifications
To be successful in this role, you will:
- Be adaptable to all tasks and enjoy a variety in your workload such as reception and concierge duties, financial reporting, room service, cleaning and maintenance responsibilities.
- Hold an RSA competency card, CPR and First Aid
- Hold an Australian Driver’s Licence, manual driving skills preferred (but not essential).
- Be able to work night shifts (11.00 pm – 07:30am) across a rotating roster including weekend work and public holidays.
- Be enthusiastic, with the willingness to connect with guests and to hear their story.
- Have excellent attention to detail.
- Hold work rights in Australia
Additional Information
Located in the Heart of NSWs most exciting entertainment precinct – and home to Accor Stadium – you’ll receive fully laundered uniforms, fantastic career and development opportunities, access to Accor Academy and Typsy training platforms, wellness benefits, hotel discounts, worldwide benefits.