Company Description
Accor Hotels is the Pacific's largest hotel group with a network of more than 5000 properties in over 100 countries. Centrally located in the heart of Darling Harbour, Novotel & ibis Sydney Darling Harbour includes not 1 but 2 of Sydney's most popular Hotels. We offer exceptional opportunities for career development & the opportunity to Work Your Way, across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings all around the world. With the ability to #WorkYourWay, Accor offers Same Day Hire and exciting new Benefits!
We are seeking an experienced and dedicated Night Manager (Full -Time) to join our team and lead our night operations. As the Night Manager, you will ensure smooth and efficient hotel operations during the overnight shift, delivering a seamless guest experience and ensuring the safety and security of our guests and team.
Job Description
- Oversee the nightly operations of the hotel, ensuring all departments function effectively
- Manage guest relations and handle any complaints or issues that arise during the night shift
- Conduct night audits, ensuring financial transactions and reports are accurate
- Ensure the safety and security of all hotel guests and staff by conducting regular property checks
- Support the front office, ensuring exceptional service and efficiency in check-ins, check-outs, and guest queries
- Lead and motivate the night team, including front office and security staff
- Coordinate with other departments to ensure guests’ needs are met
- Manage emergency situations, including medical issues, fire alarms, or security concerns
- Ensure compliance with hotel policies, procedures, and regulations
Qualifications
- Previous experience in a similar role, preferably in hotel leadership
- Strong leadership and team management skills
- Exceptional problem-solving abilities and a proactive approach to guest service
- Excellent communication and interpersonal skills
- Knowledge of hotel management systems (e.g., Opera, and basic accounting skills for night audits)
- Flexibility to work night shifts, including weekends and public holidays
- A professional and approachable manner, with the ability to stay calm under pressure
- Current First Aid and Responsible Service of Alcohol (RSA) certifications are an advantage
Additional Information
- An opportunity to be mentored by the Senior Leadership Team
- Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
- Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
- Access to our Employee Assistance Program
Accor is an equal opportunity employer. We endeavour to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.