Company Description
Pullman Melbourne on the Park is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travellers, excited tourists and energetic sports fans.
Our renovated stylish 419 rooms provide our guests with a truly luxurious experience. At the heart of our hotel is our extraordinary team who turn small gestures into heart-warming moments.
The hotel features our Cliveden Bar & Dining; extensive Conference & Event facilities; Executive Lounge; Swimming Pool and Health Club.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
Job Description
Our Concierge team is responsible for providing first impressions to our guests, and as a Night Porter you will play a crucial role in supporting smooth overnight operations and maintaining exceptional guest satisfaction.
your key responsibilities will include (but not limited to):
- Welcoming guests.
- Carrying luggage.
- Valet parking guest vehicles.
- Explaining hotel facilities.
- Maintaining the cleanliness standards of the Hotel entrance.
- Providing tourism information including dining and entertainment recommendations.
- Promoting the Accor Live Limitless Loyalty Program.
- Ability to work a flexible 7-day roster from 11pm - 7am including Overnights and Public Holidays.
You will also be well-presented with a positive and professional attitude and have a passion for hotel operations and providing exceptional customer service.
Qualifications
Our ideal candidate will have the following qualifications and attributes (bit not limited to):
- Experience in a similar role (essential);
- Proficiency in Excel and Opera Cloud;
- Strong analytical skills with attention to detail;
- Ability to uphold security and confidentiality procedures;
- A guest-centric mindset with the ability to adapt in a fast-paced environment and
- Ability to work a flexible 7-day roster from 11pm - 7am including Overnights and Public Holidays.
Additional Information
Accor, we are committed to ensuring our people #feelwelcome and #feelvalued by creating an inclusive and supportive environment. We offer:
- A fun, diverse & inclusive culture where we value you being the Real Deal.
- Career progression opportunities as far as the eye can see.
- Extensive local, national and international discounts on Accommodation, Food & Beverage and other hospitality benefits.
- A team that is all about development, giving you endless opportunities to grow and progress in your career.
You must have valid and current working rights in Australia.
If this sounds like your next step, please apply today to see where a conversation could take you. We can't wait to hear from you!