At TIO, our strength lies in our deep understanding of the unique conditions faced in the Territory year after year, from floods to cyclones and everything in between. We provide a comprehensive range of insurance products for both personal and business needs, including home, motor, marine, business, and workers' compensation.
Proudly employing Territorians, our local claims team and contact centre are ready when our customers need us most. As a division of Allianz Australia Insurance Limited, a member of the global Allianz Group, TIO is backed by one of Australia’s largest general insurers.
Join us. We’re for Territorians.
You'll be responsible for
- Undertaking desktop assessments and maintaining a timely delivery of property claims outcomes which meet or exceed customer expectations throughout the life of a claim.
- Continuously improving property assessing performance by executing action plans
- Liaising with claimants, repairers and other internal/external stakeholders effectively to drive positive outcomes
- Ensuring adherence with claims assessments code of practice throughout the process
- Maintaining a productive work environment through proper planning and time management
- Extensive experience in property assessment and/or insurance and customer service
- Strong analytical and critical thinking capability to interpret a range of data
- Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands
- Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools
- Excellent verbal and written communication skills