• Use your lived experience to embed participant and family voices in real decision-making
• Join a bold, values-led organisation putting people with lived experience at the centre
• Flexible location, values-led culture and lived experience values

About the role

As the Participant and Family Engagement Practitioner, you will play a pivotal role in ensuring the voices, perspectives and priorities of participants and families are meaningfully embedded across all levels of Wellways.

Working as part of the Participant and Family Engagement stream in the Lived Experience Leadership Team, your work will be deeply guided by lived experience values, knowledge and evidence. You’ll work across teams and services to promote inclusive practices such as co-production, shared decision-making and equitable partnerships.

• Promote inclusive approaches such as co-production and shared decision-making
• Design and implement engagement processes that reflect lived experience values
• Support and grow existing participant engagement programs
• Promote opportunities for participants and families to develop leadership and advocacy skills
• Coordinate the use of service experience and outcome measures that matter to the people we serve

This role supports embedding lived experience across strategy, workforce development, service design and delivery.

Please note, this is a full-time role but hours maybe negotiable for the right candidate.

About you

You bring lived experience of mental distress or as a family member, carer or supporter and are ready to use that experience to create systemic change.

You are skilled in community engagement, facilitation and partnership-building, with the ability to design and lead processes that elevate participant and family voices. You're collaborative, values-led and deeply committed to inclusive practice.

Pre-engagement requirements

Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment:

• Publicly disclosed lived experience of mental distress or as family or supporter of someone with mental distress.
• Lived expertise in leading participant and family engagement.
• Experience in designated lived experience role
• 100 points of ID including evidence of working rights within Australia (birth certificate/passport/visa)
• National Police Check (completed with the past 12 months)
• Working with Children Check and NDIS Worker Screening Check
• NDIS Worker Orientation Module Certificate – free online course
• Current valid Driver’s Licence and the ability to undertake regular travel

About Wellways
Wellways connects people, strengthens families, and transforms communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing. A leading mental health and disability support organisation operating nationally, our services span mental health, disability and community care and reach more than 7 000 people each year!

Please click APPLY to download a copy of full position description.

For a confidential conversation about this exciting opportunity, please contact Mary O’Hagan | Director Lived Experience | mohagan@wellways.org

To apply, please send through a copy of your resume as well as a cover letter outlining your lived and living experiences relevant to this role.

Applicants from anywhere in Australia who meet the above criteria are encouraged to apply!

Job Description Summary

Culture

We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.

How to Apply

This is your opportunity to join a values based, growing, innovative and nationally recognised organisation with over 2,000 staff members across 93 sites.

Please select "Apply" below to complete your application.

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