About Us
At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.
Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
The Role
The Partner Manager role is accountable for managing a key partnership for Auto & General. This includes supporting the development and execution of the Partnerships strategy and helping to drive its performance. Key accountabilities include the ownership of Partner sales performance, contract management, Partner Service Levels, relationship management and the communication of key priorities, changes & impacts.
Key Responsibilities
- Provide input into the Partnerships strategic objectives, and support the translation of these to operational plans incorporating financial, operational, people, customer, risk and community objectives.
- Drive performance to support the growth and key strategic objectives of the Partner. This includes working with the broader partnerships teams across P&A Delivery and Operations to deliver key partner initiatives
- Operate within and support the Company’s risk management, governance, compliance and accountability frameworks.
- Drive the day-to-day performance of and engagement with the Partner(s) from an account management, contract management, relationship management and change communication perspective.
- Support the governance frameworks for ensuring contractual commitments and processes are followed and adhered to.
- Build of strong long-term Partnership arrangement through strong focus on relationships, sales performance and contractual/commercial discipline.
- Drive aggressive and sustainable growth for the Partnership(s), by working closely with Partners, relevant business units and other key internal stakeholders to improve/expand products/services capability.
- Work closely with the Partner(s) and the Partnerships and Alliances Delivery Team, plus other A&G business units as required, to execute on key A&G & Partner initiatives.
- Work collaboratively with the Partnerships & Alliances Delivery Team to understand and calibrate on the status of key Partner initiatives, including to discuss any risks to delivery (e.g. Partner or A&G driven delays) to support engagement/communication to White Label Partners.
- Responsible for Partner internal and external reporting, including sales reporting and the delivery program status reporting that is developed in collaboration with the Partnerships & Alliances Delivery Team.
- Responsible for the preparation and facilitation of key account engagement with the Partner(s), including WIPs, monthly meetings, steerco meetings, delivery workshops and any other client facing meetings.
- Develop and maintain strong working relationships and operating rhythms with internal and external stakeholders to drive the growth and success of the Partnership(s).
You possess hands-on experience in driving results through strong relationships and stakeholder engagement. You demonstrate expertise in design thinking, process engineering, and problem-solving using formal programs and processes.
Additionally, you possess the following:
- A formal qualification in a relevant field, such as a Degree in Business, Commerce, Finance, or Accounting.
- At least 5 years of experience in partner account management.
- Proven success in managing, and growing partnerships.
- Expertise in design thinking, process engineering, and problem-solving, utilizing a structured program or process.
- Practical experience in collaborating with cross-functional teams and implementing changes across all levels of an organization.
- Experience in operating within a continuous improvement framework within a multi-departmental organization.
- In-depth experience and understanding of the insurance industry.
Our Perks:
- Location – Our office is conveniently based in Toowong Village shopping centre with free on-site parking - a city fringe location with access to retail, restaurants, various parking options and public transport.
- Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- Paid parental leave - We support our new parents with paid parental leave and other benefits.
- Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
- Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
- Employee discounts - You’ll receive discounts on Budget Direct insurance products.
- Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
- Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
- Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
- A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.