Patrol Services Manager

ABOUT WILSON SECURITY:

As one of the largest providers of security services in Australia and New Zealand, our valued employees are supported by a highly experienced management team, industry-leading expertise and a strong local and national infrastructure operating 24 hours a day.

Our vision is to be the most trusted provider of integrated Security Solutions, and our purpose is to build a safer future for everyone. Wilson Security operates in a wide range of sectors and is committed to shaping the future of security by offering innovative and sustainable solutions that create enduring value for our people, customers, and the communities we operate in.

Wilson Security’s journey towards a more sustainable and responsible future is brought to life through our core values of Care, Innovation, Accountability, and Integrity, as well as the principles of ESG excellence.

ABOUT THE ROLE:

Location: Bentley, Western Australia
Hours: Full-Time, Monday to Friday (13:00-22:00)
Salary: Up to $93,000 + Super + Use of a Fully Maintained Company Vehicle

• Manage effective generation of patrol briefs to ensure customer requirement are met and patrol considerations are considered
• Provide Patrol Officers with additional support during confirmed break and enter
• Provide practical support and complete reporting requirements for vehicle accidents or break downs
• Maintain roster / succession plan / leave planner / training sheets for Mobile Patrols
• Provide buddy training for new Patrol Officers to ensure they are familiar with sites and understanding of Mobile Patrol procedures
• Conduct monthly random patrol runs and vehicle inspections and accompany a Patrol Officer to monitor services are being conducted as per procedures and duties performed adequately
• Continuously reviewing Patrol KPI reports, occurrence and incident reports for quality assurance
• Continuously reviewing run sheets to maximize zone density and efficiency and coordinating workload to ensuring minimize compliance issues
• Manage key registry and the auditing of keys
• Conduct service audits with a focus on Replacement Patrol completion
• Continually drive productivity gains via process improvement and waste reduction
• Identify opportunities to enhance service delivery or profit by analysing data that obtained from Wilson Security’s compliance systems

DUTIES AND RESPONSIBILITIES:

Operations Management

• Ensure patrols meet client needs, manage rosters, and oversee training.
• Conduct random patrol inspections and optimize service efficiency.
• Handle patrol reports, key registry audits, and vehicle issues.

Operations Centre

• Monitor service levels and ensure prompt response times.
• Oversee shift coverage, quality audits, and staff training.
• Assist during peak times and manage customer issue resolution.

Client & Account Management

• Ensure contract compliance and service consistency.
• Build strong client relationships and address issues proactively.
• Review contracts, develop action plans, and anticipate site needs.

Leadership & Compliance

• Foster a culture of safety, compliance, and continuous improvement.
• Ensure adherence to WHS policies and Australian Consumer Law.
• Participate in audits, mitigate risks, and optimize team performance.

WHO WE ARE LOOKING FOR:

• Experience in multi-site operations and client management.
• Strong leadership, communication, and problem-solving skills.
• Proficiency in MS Excel, Word, and Outlook.
• Knowledge of WHS policies and statewide geographical locations.

Wilson Security is an employer of choice, engaging with our people both online and in person. We offer comprehensive Training and Development, Employee Benefits like a Wellbeing Hub, Health Insurance discounts, and Employee Assistance Programs.

Our Innovation Council and Corporate Social Responsibility team connect with our communities through fundraising, sponsorship, and team building. In 2021, we were recognized by the Australian Security Industry Association as the Outstanding Security Guarding Company.

We are committed to building a workforce that reflects the diversity of the communities we protect, with a focus on supporting Aboriginal and Torres Strait Islander peoples. Our inclusive culture celebrates innovation and teamwork, highlighted by our monthly STRIVE awards.

Master Licence (SA60888)