About Solahart

For almost 70 years, Solahart has been Australia's most trusted name in solar with an unrivalled passion for innovation and technology. With more than one million Solahart systems sold worldwide, we have built a reputation that extends across the globe, and a dealer network that is second to none. We are the only national company that covers such an extensive range of solar solutions and renewable products for residential and commercial applications. Solahart is part of the larger Rheem Australia group.

Why work for Solahart?

• Competitive salary + vehicle + tools + mobile + laptop + more
• Great salary packaging options and discounts on Rheem & Solahart products
• Free onsite parking our Rheem office and access to our discounted onsite canteen
• Ongoing training, support, supervision, and career advancement opportunities
• Access to our Employee Assistance Program and Safety and Wellbeing initiatives.

About the role

As the Plumbing Supervisor your role is to ensure high customer satisfaction for Solar Hot Water Products. You will hold the license for all Solar Hot Water installs for Solahart Sydney & will therefore act to protect the company’s reputation for proving quality product & installations.

Your duties will be to:

• Select contract install teams who will uphold quality installation processes & customer service befitting of the Solahart brand.
• Provide recommendations to the Sales Manager when quality, process or customer service levels don’t meet requirements of the brand & can ultimately provide advice for the conclusion of a contractor relationship.
• Provide feedback to sales & admin teams during weekly meetings on relevant information to improve quotations or system designs.
• Be involved in installing new products with R&D to gain an understanding of install times & approximate costs.
• Communicate & coordinate installer training session periodically to ensure contractor teams are up to speed on all the products they are expected to install.
• Act as a customer support to help trouble shoot post install customer situations to determine the cause of fault & coordinate the appropriate remedy.
• At times, warranty service work on Solar hot water systems & grid interactive systems
• Onsite quality assurance checks after initial installation

About you

This role would suit the plumber who is capable of running their own business, but would prefer the balance & variety this role offers with less time on the tools, more time communicating with a wide variety of stakeholders as well as being exposed to the latest products available in the solar hot water market.

In addition to being a qualified Plumber with a Contractors Licence you will be:

• A strong communicator
• Logical and analytical
• Experienced with Microsoft office programs
• Skills in field service operations
• Commercially orientated with a Customer Service
• Experienced in identifying faults and rectifying.

If you match the above, we would love to hear from you – APPLY NOW.

#LI-DS1