At The Ritz-Carlton, our Ladies and Gentlemen are the heart of our service commitment. As a Part-Time Guest Experience Expert - Porter/Valet, you will play a vital role in not just meeting but exceeding our guests’ expectations. You will embody the legendary service that establishes us as a leading luxury brand. A career with us offers a foundation of honesty, respect, and exceptional growth opportunities.
Please Note that this role requires working rights in Australia to be considered.
Position Summary:
- Create unforgettable experiences for guests from arrival to departure with exceptional service.
- Securely Park guest vehicles, deliver bags, and manage amenities according to hotel policies.
- Assist the Front Office team with general operational tasks to ensure a seamless guest experience.
- Welcome guests to their rooms, explaining all features and hotel offerings.
- Be knowledgeable about the hotel and the surrounding area, providing expert recommendations to exceed guest expectations.
- Strengthen relationships with both existing and new guests, delivering our legendary service and facilitating future bookings.
- Advise on local Melbourne activities, tag and deliver luggage to guest rooms, handle mail and parcels for guests and the hotel.
About You:
- Hold a current and valid driver’s license.
- Have experience in a similar role, preferably within a luxury environment.
- Must have working rights in Australia to be considered for the role
- Passionate about advancing your career within a dynamic team environment.
- Thrive in a fast-paced setting with a proactive, driven attitude.
- Possess smart solutions and a positive, can-do attitude.
Our Benefits:
- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, or you have a preferred communication method please email us at rc.melrz.hr@ritzcarlton.com.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.