Founded in 2017, we are dedicated to fostering an ecosystem of seamless resource exchange, where efficiency and precision are paramount. With cutting-edge solutions, we empower businesses to thrive and individuals to unlock their full potential. Committed to high-tech innovation, we are actively reshaping the future, one Byte at a Time.
About the role
We are looking for a mid-level CRM Product Manager to join our team and help drive the evolution of our customer management platform. You will work closely with cross-functional teams to define, deliver, and improve CRM features that enhance client engagement, retention, and operational efficiency across multiple brands.
Key Responsibilities
- Own and manage CRM-related product features, including user onboarding, funding, campaigns, communication tools
- Translate business needs into clear product requirements and user stories
- Collaborate with design, engineering, marketing, and operations to deliver high-quality features on time
- Monitor the performance of launched features and continuously iterate for improvements
- Support regional teams by understanding local requirements and aligning product priorities
- Maintain clear documentation and ensure alignment with stakeholders throughout the product lifecycle
Requirements
- Minimum of 3 years in product management
- Knowledgeable about CRM functionalities, including campaigns, user segmentation, and client data
- Proven track record of collaborating with cross-functional teams across technology, design, and business
- Skilled in articulating clear requirements and ensuring successful project delivery
- Proficient with tools such as Jira, Confluence, and Figma
- Strong communication skills, with a proactive and detail-focused approach
- Fluent in both English and Mandarin
Benefits
- Hybrid working arrangement
- Opportunities for enriching career growth, including exposure to regional contexts
- Complimentary snacks and beverages available in the office pantry
- Healthcare coverage (medical, dental, optical), gym benefits
- Flexibility in smart casual dress code
- Young, vibrant and open work culture