Product Operations Manager

About Hapana

Hapana is disrupting the market in leading a software solution in the fitness industry that helps gyms, fitness studios, and franchises unlock growth and efficiency. We have revolutionised the operations of multisite boutique businesses like F45, Gold’s Gym, BFT, STRONG Pilates, Vaura, Fitstop, KX Pilates, and more. Our all-in-one platform uses automated lead nurturing, captivating member experiences, multi-layered reporting, and advanced day-to-day operational controls to assist in growing member communities, expanding location footprints, and boosting revenue.

We're committed to fostering growth for our teams and clients through innovation and teamwork. Our business prides itself on its fast growth and dynamic industry, so we require humans with a vision to work with our small but mighty team. As a global company, we rely on open communication and people speaking up. Bring ideas, passion, and creativity to the role, and you’ll fit right in.

Job Summary

The Product Operations Manager (POM) at Hapana is the strategic enabler of the product team — ensuring that strategy translates into execution and measurable success. This role is responsible for driving alignment through OKRs, embedding operational excellence, and orchestrating cross-functional collaboration to deliver high-impact outcomes. Acting as the connective tissue between Product, Engineering and customer-facing teams, the POM creates scalable systems, data-driven reporting, and streamlined workflows that empower Product Managers to focus on building the right solutions. By balancing strategic oversight with hands-on execution, the POM ensures the product organisation operates with clarity, efficiency, and accountability, ultimately amplifying Hapana’s ability to innovate and grow.

Key Responsibilities

OKR & Success Management

• Lead the product team’s OKR process: define, track, and report progress against objectives and key results.
• Ensure alignment between company strategy, product initiatives, and measurable outcomes.

Operational Excellence

• Own and continuously improve the product team’s operating system (processes, cadences, workflows).
• Anticipate and remove operational blockers to maintain execution velocity.
• Drive continuous improvement by identifying inefficiencies and implementing scalable solutions.

Project & Program Management

• Monitor and track delivery of key product initiatives, ensuring they stay on time, within scope, and deliver impact.
• Identify risks early and implement mitigation strategies to protect delivery timelines.
• Standardise project success metrics and ensure accountability across teams.

Cross-Functional Collaboration

• Act as the connective tissue between Product, Engineering, Design, GTM, and Customer-facing teams.
• Coordinate smooth product launches, ensuring readiness across all functions.
• Facilitate structured feedback loops between customer-facing teams and product development.

Data, Insights & Reporting

• Build and maintain dashboards to track product usage, customer feedback, and success metrics.
• Provide data-driven insights to inform strategic prioritisation and resource allocation.
• Translate insights into actionable recommendations for Product Managers and leadership.

Tooling & Knowledge Management

• Manage the product tech stack (roadmapping, feedback, analytics, documentation).
• Evaluate and implement new tools to improve efficiency and collaboration.
• Maintain product documentation, playbooks, and onboarding resources.

Change & Communication Management

• Create communication cadences to keep leadership, stakeholders, and teams aligned.
• Tailor updates for different audiences — from executive summaries to detailed operational reporting.
• Champion transparency and knowledge sharing across the organisation.

Scaling the Product Function

• Build repeatable processes to support team growth and organisational scaling.
• Design onboarding and training programs for new product team members.
• Establish best practices for experimentation, discovery, and launch planning.

Qualifications & Requirements

Hard Skills & Technical

• Proficiency with product management and productivity tools (e.g., Jira, Productboard, Confluence, Tableau, Looker).
• Strong analytical skills; able to interpret data, build dashboards, and translate insights into action.
• Familiarity with SaaS metrics, success measures, and A/B testing frameworks.
• Bachelor’s degree in Business, Technology, or related field (MBA or advanced degree a plus).

Operations & Project Management

• Proven experience in Product Operations, Program/Project Management, or Product Management.
• Expertise in process design, workflow optimisation, and operational excellence.
• Strong project management skills; able to scope, plan, and deliver complex initiatives on time.
• Demonstrated success in managing OKRs, success metrics, and holding teams accountable.

Communication & Leadership

• Exceptional communication skills; able to tailor messaging to technical and non-technical audiences.
• Skilled in stakeholder management and alignment across cross-functional teams.
• Ability to influence without direct authority and drive alignment across Product, Engineering, and GTM.
• Experienced in facilitating cross-functional collaboration and feedback loops.

Soft Skills & Mindset

• Highly organised, detail-oriented, and structured in execution.
• Proactive and solutions-oriented, with a “can-do” operational mindset.
• Comfortable working in fast-paced, high-growth, and ambiguous environments.
• Adaptable and resilient; able to balance strategic priorities with tactical execution.
• Continuous improvement mindset — always looking for ways to refine processes and scale operations.

Success Measures

• Quarterly OKRs consistently met.
• High adoption and satisfaction rates from both internal teams and customers.
• Clear and consistent tailored communications to all stakeholders.
• Scalable systems and playbooks in place for long-term efficiency and impact.

• A passion for innovation and curiosity about how AI can transform SaaS.
• Ability to understand business requirements and translate them into technical requirements.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and ability to work in a team environment.

Why Join Hapana?

• At Hapana, we’re not just building software, we're reimagining the future of fitness and wellness, with AI powering the next wave of innovation.
• We Innovate Boldly and Dream big, experiment with the latest technologies and push boundaries as you design scalable SaaS and AI-powered solutions.
• Stronger Together by collaborating with passionate teammates across Product, UX and Engineering, working as one to deliver impact at a global scale.
• Customer First by building with purpose, creating exceptional value that empowers fitness businesses worldwide to succeed and thrive.
• Live Well, Work Well and enjoy a competitive salary, benefits, wellness perks, and flexibility that support your balance, energy, and growth.

Hapana is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities, and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

If you have the experience, happy to wear multiple hats we want to hear from you. We thank you in advance for taking the time to apply, please note that only shortlisted candidates will be contacted for an interview. No recruitment agencies please.