Reservations & Group Supervisor

AUTHENTICALLY YOU

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

CURATING ORIGINALITY TAKES TALENT

W Sydney now casting for a Reservations & Groups Supervisor. Reporting to the Director of Sales and Reservations Manager, this integral role provides support to the Reservations and Groups division and wider hotel. You will assist the team in driving revenue and increase market share across all segments. You will also assist in the managing of group reservations sales-related opportunities. Additional responsibilities include, but are not limited to:

• Process all reservation requests, changes, and cancellations received by phone, email and social channels (or any other applicable platform)
• Identify guest reservation needs and determine appropriate room type.
• Accommodate and document special requests
• Oversee accuracy of room blocks, reservations, and group market codes.
• Identifies new group reservations sales business to achieve personal and property revenue goals
• Process all group reservation requests, changes, and cancellations
• Set-up accurate billing accounts according to accounting policies
• Maintain guest history, update and ensure the latest information is retained in the record
• Be proficient in answering questions about property facilities/services and room accommodations
• Use sales techniques when assisting guests in making reservations, including personalising calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister Marriot International properties on sold out days
• Follow proper escalation procedures when addressing guest concerns.
• Promotion of Marriott Bonvoy loyalty program
• Maximise upselling opportunities where possible
• Demonstrates self-confidence, energy, personal, manages time well and builds a positive work environment

REQUIREMENTS

• Minimum 2-3 years’ experience in reservations/front office within a 5-star/luxury hotel environment.
• Possess excellent verbal and written communication and Microsoft Office skills, and a strong attention to detail
• Ability to work in a fast-paced environment with strong time management and interpersonal skills

BENEFITS

• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
• The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
• Discounts on food & beverage across all our hotels
• Recognition programs to keep you motivated
• Wellbeing & mindfulness programs to ensure you stay healthy
• Employee Assistance Program
• ‘Great Places to Work’ certified

MI RECOGNITION

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

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CTA TO LEARN MORE

Visit whotels.com/careers to learn more about our workplace culture and career opportunities.

DIVERSITY AND INCLUSION STATEMENT

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.