Retail Customer Service Officer

General information

Press space or enter keys to toggle section visibility

Description & Requirements

Press space or enter keys to toggle section visibility

In Mt Isa, we respectfully acknowledge the Traditional Custodians, the Kalkadoon People, and pay our respects to Elders past, present and emerging.
 

We are committed to keeping the local community connected  and encourage applications from people of all backgrounds, identities, and lived experiences — including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, people of all genders and ages, and those from refugee and migrant backgrounds.

Are you Mob?

Email InclusiveCareers@auspost.com.au and Kimberli, our Indigenous Careers Partner and a proud Maluilgal, Kaurareg and Kulkalgal woman, will connect for a yarn and help with any cultural or role-related questions.

Role Details

• Pay Rate $27.48 / hour increases to $29.37 / hour after 3 months, + 12% Superannuation
• + District Allowance from $3,640 / year (paid in fortnightly instalments)
• + An extra 3 days of paid annual leave / year
• Extensive, supportive (paid) training, up to 12 weeks, 4 hours / day
• Working a rotating roster, Monday - Friday, between 8:45 AM - 5:06 PM
• Access to "Post Perks' where you save $$ on anything from fuel - tech - travel! 

You'll be

• Performing customer sales and service transactions with customers. 
• Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS). 
• Conducting and processing a number of identity services transactions, including Australian Passport Interviews. 
• Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
• Assisting customers with mail lodgements and associate costs.
• Building rewarding relationships with customers by understanding their needs.
• Assisting with administrative duties such as stocktaking and record maintenance.

• You’re friendly, enthusiastic and reliable and you love working in a team environment. 
• You’re ready to put the customer at the centre of everything you do to help make a difference in the community.  

• Have experience in customer service and/or cash handling.
• Be fit to lift up to 16kgs of mail regularly and stand for your shift.

• We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety.
• Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day.
• We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more. 

We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au.

See what a day in the life on the Retail Team at Australia Post looks like: