ABOUT WILSON:
As one of the largest providers of security services in Australia and New Zealand, our valued employees are supported by a highly experienced management team, industry-leading expertise and a strong local and national infrastructure operating 24 hours a day.
Our vision is to be the most trusted provider of integrated Security Solutions, and our purpose is to build a safer future for everyone. Wilson Security operates in a wide range of sectors and is committed to shaping the future of security by offering innovative and sustainable solutions that create enduring value for our people, customers, and the communities we operate in.
Wilson Security’s journey towards a more sustainable and responsible future is brought to life through our core values of Care, Innovation, Accountability, and Integrity, as well as the principles of ESG excellence.
ABOUT THE ROLE:
- Location: Sydney CBD
- Full-Time permanent position
- Competitive salary
We're seeking a dedicated Security Manager to lead a team of Security Officers at one of our key sites. This leadership role is fully accountable for the day-to-day operations, performance, and site standards, serving as the crucial link between the team and State Operations Management.
You'll ensure all administrative and compliance requirements—such as duty records, training matrices, and reporting—are consistently met to a high standard. As the first point of contact in the management chain, you will lead by example, fostering a culture of professionalism, safety, and service excellence.
DUTIES & RESPONSIBILITIES:
Leadership
- Lead and supervise a team of Security Officers
- Set clear expectations and provide regular performance feedback
- Support recruitment, onboarding, and staff development
- Conduct toolbox talks and performance reviews
- Promote a safe, inclusive, and positive team culture
- Ensure site operations meet and exceed contractual obligations
- Identify opportunities for service improvement and cost efficiency
Operational Excellence
- Monitor access and maintain security of premises
- Patrol areas to detect and prevent incidents
- Respond to enquiries and provide site information professionally
- Oversee security systems and building controls
- Maintain situational awareness and communication across the site
- Lead by example and act as first point of contact for site issues
Incident Response
- Respond to alarms and disturbances
- Investigate unauthorised access, antisocial behaviour, and vandalism
- Escalate critical incidents and liaise with emergency services
- Complete accurate and timely incident reports
Professionalism & Compliance
- Represent Wilson Security with integrity and pride
- Follow site-specific procedures, company policies, and OH&S standards
- Stay up to date with relevant legislation and regulatory changes
- Promote best practices and uphold company values at all times
WHO WE ARE LOOKING FOR:
Knowledge, Skills & Experience
- Proven leadership experience with a focus on service improvement and role modelling
- Strong customer service skills with a proactive and solutions-focused approach
- Excellent verbal and written communication, including report writing and clear instruction delivery
- Effective problem-solving abilities with sound judgment and logical reasoning
- Adaptable and capable of managing changing environments and responsibilities
- Able to work independently with minimal supervision
- Strong literacy, numeracy, and intermediate computer skills
- Professional presentation and conduct
Qualifications
- Current Security Licence
Wilson Security is an employer of choice, engaging with our people both online and in person. We offer comprehensive Training and Development, Employee Benefits like a Wellbeing Hub, Health Insurance discounts, and Employee Assistance Programs.
Our Innovation Council and Corporate Social Responsibility team connect with our communities through fundraising, sponsorship, and team building. In 2021, we were recognised by the Australian Security Industry Association as the Outstanding Security Guarding Company.
We are committed to building a workforce that reflects the diversity of the communities we protect, with a focus on supporting Aboriginal and Torres Strait Islander peoples. Our inclusive culture celebrates innovation and teamwork, highlighted by our monthly STRIVE awards.
Master Licence (410462152)