Service Design Analyst

About Us

For over 45 years, ABN Group has been a pioneer in the building, property, and finance industries, making the dream of home ownership a reality for thousands in Western Australia and Victoria. We've crafted over 90,000 homes, ranging from first homes to luxury residences, all while maintaining the trust of our community – 1 in 4 customers referred to us by someone who believes in our commitment.

We're not just a company; we're a community of 1,900+ employees and 3,000+ subcontractors, bound by our values of Relentless, Fun, Authentic, Passion, Excellence, and Leadership. Here, you'll find a collaborative culture, a high-performing team driven to be better, and a work environment where you can truly thrive.

The Role

Support the design and transition of technology services, ensuring efficiency, quality, and ensure there is no duplication. Help projects meet change and release requirements while championing continuous improvement and enhancing customer satisfaction across ABN’s tech landscape.

Key responsibilities will include but not limited too:

• Assess existing services to identify reuse and improvement opportunities
• Develop service design documents with cross-functional teams
• Create high level and detailed service blueprints
• Run workshops and co-design sessions with stakeholders
• Track service performance and user satisfaction
• Recommend and support service enhancements
• Assist in prototyping and testing new service ideas
• Collaborate with tech teams to implement improvements

You

You’re a thoughtful and proactive team player who’s passionate about improving services through data, creativity, and collaboration. With a user first mindset, you’re always looking for ways to solve problems and enhance experiences. You thrive in dynamic environments and bring a mix of analytical and interpersonal skills to the table.

You’ll bring:

• ITIL 4 foundations
• Experience in service management role
• Collaborative, team-oriented approach
• Basic user research and project management knowledge
• Attention to detail in research and analysis
• Creativity and empathy to improve user experiences
• Familiarity with design and analytical tools
• Adaptability and a willingness to learn new technologies

Why ABN?

We're not just offering a job; we're inviting you to be part of a community that values innovation, passion, and excellence. Our employee benefits include:

• In-House Discounts: Exclusive discounts to enjoy
• Flexibility: Work arrangements tailored to support your work-life balance
• Career Growth: Opportunities to elevate your career within a thriving organization
• Wellness Focus: Dedicated programs to nurture your well-being
• Health Coverage: Access discounted private health insurance
• Parental Leave: Paid leave for both primary and non-primary carers

What's Next?

Apply now if who we are resonates with you and you think you have what is required to fill this exciting role.