Service Desk Analyst - Level 1
Seven Hills, NSW
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Western Sydney location | Onsite parking | Flexible work arrangements
- On the job training and development
- Great company culture | High performing team
Kennards Hire seeks a skilled Service Desk Analyst to join our vibrant Technology Centre team. In this role, you'll deliver level 1 technical support to our staff across Australia and New Zealand via multiple support channels. As the initial point of contact for all IT queries, issues, incidents, and requests, you'll play a crucial role in ensuring seamless operations for our business.
About the role
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Provide technical support to over 200 branches and 1800 users across Australia & NZ, and to external vendors when required.
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Proactive resolution of level 1 IT related issues (hardware, software and network) by phone, email, tickets, remote and face to face
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Providing application support for enterprise systems
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Procuring, configuring, and installing hardware as required
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Assisting in the maintenance of Network Infrastructure
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Installation of new service to desktop users with remote tools
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Basic Windows Server troubleshooting
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Assisting with any AV equipment and presentation setup
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Fixing, set-up and maintenance of phone systems
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Utilising Active Directory to create, remove and edit users
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Supporting staff with Office 365 related enquiries and issues
- Be part of an 8x5 support and 24x7 on call support roster and Achieving SLA targets for high volumes of phone and ticket support cases
About you
We are seeking a self-motivated and enthusiastic IT professional with a tertiary qualification in IT or a related field. The ideal candidate will have strong technical, analytical, and troubleshooting skills, coupled with excellent written and verbal communication abilities. A passion for learning and technology is essential. You should be personable and customer-focused, ready to provide afterhours support as needed according to the roster
Technical experience
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Experience with resolving Level 1 related issues for Servers, Networking, Software & Hardware
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Confident using Active Directory
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Experience in managing users through Office 365
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Experience in Intune for the management of Windows 10 desktops & laptops.
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Experience with Jira/Confluence suite of tools is desirable.
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Basic Networking and VOIP knowledge
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Cyber Security focused with the mindset of ‘Security First” approach.
- Experience in an ITIL Service Desk
- Some Level 2 technical support experience or exposure highly desirable
Why join the family
We are Australia and New Zealand's largest family-owned equipment hire company and our values are at the heart of everything we do; One Family, Fair Dinkum, Taking Hire Higher & Every Customer a Raving Fan
We offer great Benefits & Rewards such as;
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Profit Share bonus
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Paid Parental Leave
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Extensive training and development throughout your career with us
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Career progression and internal transfer opportunities - across state and international borders
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Staff discount rates on our hire gear
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Access to our employee benefits program including discounts on insurance, eye care, travel and more!
- Annual Awards night, Team BBQs and many other fun social events