Services Attendant - Westfield North Lakes

Job no: 498344
Work type: Casual
Location: Brisbane
Categories: Customer Service

Your opportunity

Join our fun and dynamic team at Westfield North Lakes as a Services Attendant, where you'll help create exceptional experiences that make every customer’s visit seamless and enjoyable.

Providing a seamless experience across Car Park and Concierge services, this role is all about making each interaction effortless—welcoming customers with warmth, assisting with their needs, and ensuring smooth, enjoyable visits. You’ll play a hands-on role in creating a positive, service-focused environment that leaves a lasting impression and keeps customers coming back.

Day-to-day you will be responsible for:

• Providing exceptional service across Concierge and Car Park, adapting to different responsibilities each shift.
• Greeting and assisting customers, offering directional guidance, service information, and tailored support.
• Promoting and processing sales of Westfield Gift Cards and other available services.
• Managing administrative tasks such as lost property, online and phone inquiries.
• Managing traffic flow, maintaining equipment, and ensuring a clean and well-organised car park during car park shifts.
• Assisting customers and retailers with parking inquiries, providing clear guidance and support as needed.
• Operating a buggy safely within the car park to assist with safety checks or operational needs.

This role is a casual position, ideal for someone with flexible availability to work across a 7-day rotating roster.

What sets you apart

We are seeking an energetic people person who thrives on interacting with customers and consistently goes above and beyond to deliver exceptional service.

• Friendly and approachable, with a positive attitude and a passion for helping others
• Able to actively listen, think on your feet, and resolve customer issues with confidence
• Strong problem-solving skills, and comfortable working both independently and as part of a team
• Confident working in a busy, fast-paced environment
• Experience in customer-facing roles such as retail, hospitality, or guest services
• Hold a valid driver’s license (Provisional or Full license accepted)

About us

Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.

We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.

With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.

We want to be the place where talent thrives. To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.

Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.

We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage.

For more information or if you have any questions, please email scentregroupcareers@scentregroup.com

Applications close: 29th June 2025 (unless filled prior).