Full time, fixed term until December 2025
Support students navigating the lifecycle of their degree by using expert knowledge and exceptional customer service in a fast moving environment
Base Salary $80,037 + 17% superannuation
About the opportunity
The Student Centre is the first point of contact for prospective students, current students, internal stakeholders and the general public to receive advice, assistance and support on student administration related enquiries and transactions. The Student Centre Assistant is an essential member of the Student Centre team, responsible for responding to enquiries and effectively diagnosing more complex matters. This includes the accurate and timely provision of information within a high-volume and service centric environment including, face to face, email, and phone channels.
About you
strong and well developed organisational, time management and prioritisation skills to manage conflicting service and administrative tasks
experience in providing quality customer service and the ability to add-value in responding to enquiries online, over the phone and in-person
the ability to apply common sense, sound judgement, sensitivity to individual circumstances, and maintain a high level of confidentiality
proven ability to work in a team environment, demonstrating flexibility of task allocations as required to meet service demands and conducting themselves with respect for others at all times
experience and a capacity to analyse, identify and solve problems independently and in teams whilst working within a clear set of protocols and guidelines.
About us
the University of Sydney Student Centre services a student population of over 70,000 students.
we are the first point of call for our student community - whether they be enquiring on how to apply to the University or whether they are planning their graduation or anything in between.
we are a high-volume team and support Students through in-person, email and phone service channels.
we have a strong focus on continuously improving our service design and support this by providing ongoing training and development opportunities.
Sponsorship / work rights for Australia
Please note: Visa sponsorship is not available for this position. This role requires valid work rights for Australia.
Pre-employment checks
Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.
EEO statement
At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion , evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People , women , people living with a disability , people from culturally and linguistically diverse backgrounds , and those who identify as LGBTIQ+ . We welcome applications from candidates from all backgrounds.
We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Gold employer. Find out more about our work on diversity and inclusion .
How to apply
Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.
For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.
For a confidential discussion about the role, or if you require reasonable adjustment or support filling out this application, please contact Tooba Fida by email to tooba.fida@sydney.edu.au
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Applications Close
Monday 25 August 2025 11:59 PM