Team Leader Customer and Business Services

As Team Leader Customer and Business Services, you will lead the team that is often the first point of contact for our community. This role is about more than service delivery – it’s about setting the standard for professionalism, building a positive culture, and ensuring Council’s services are accessible, efficient and welcoming.

About Us

Working with us means more than just a job – it’s an opportunity to make a real difference at a local level. We’re a small but impactful council known for innovation, collaboration, and community connection. With around 160 dedicated employees, our team is passionate about delivering services that support the people and places that make our shire special.

Bellingen Shire is a picturesque and diverse area located on the Mid North Coast of NSW, halfway between Sydney and Brisbane and just south of Coffs Harbour. Covering 1,605 square kilometres with around 10km of coastline, the region is renowned for its stunning natural beauty – from lush rainforests and pristine rivers to the World Heritage-listed Dorrigo National Park. Our towns and villages are known for their charm, creativity and strong community spirit.

Living and working here offers the perfect blend of lifestyle and purpose. With a focus on sustainability, cultural richness, and a warm, welcoming community, Bellingen Shire is an inspiring place to grow your career, enjoy work-life balance, and contribute to something meaningful.

The Opportunity

Reporting to the Group Leader Community Partnerships, the Team Leader Customer and Business Services will lead the frontline team responsible for delivering outstanding customer service to the community. This role oversees Council’s telephone switchboard, customer service counters, and internal business support services, ensuring high standards of responsiveness, professionalism, and efficiency. You’ll also play a key role in fostering a positive customer-focused culture across Council and championing service improvements that benefit both the community and internal stakeholders.

To succeed in this role, you will bring a strong foundation of experience in customer service leadership, ideally supported by a Certificate IV in Frontline Management, Human Resources, or Customer Service. Your background will include supervisory experience within customer service environments, proven capability in cash handling and reconciliation, and familiarity with business processes such as document management systems. Experience in Local Government will be highly regarded, but not essential.

This position calls for a leader with excellent interpersonal and communication skills, who can coach and motivate others to deliver quality service. You’ll need to be highly organised, with strong problem-solving ability, attention to detail, and a professional approach to managing complaints and conflict. Proficiency in Microsoft Office and knowledge of recordkeeping requirements under the State Records Act will also support your success in this role.

On offer

Some of the benefits working for Bellingen Shire Council include:

• Access to Fitness Passport
• Access to employee wellbeing programs
• Hybrid and flexible work arrangements
• Ongoing professional development opportunities
• Salary packaging options
• Permanent full-time role, 35 hours per week with access to monthly rostered day off

Annual salary of $70,451 to $80,278 (plus super).

Still Have Questions?

• For further information regarding this role please contact Maxine Compton, Group Leader Community Partnerships, on 02 6655 7300.
• For enquiries about the application process, please contact the Recruitment Team at recruitment@bellingen.nsw.gov.au.

Sponsorship/work rights for Australia

Please note that visa sponsorship is not available. To be eligible for a continuing role, you must be an Australian or New Zealand citizen or hold Australian permanent residency.

Temporary visa holders may be considered for a fixed-term appointment aligned with the duration of their visa, depending on the needs of the role and the business unit.

How to Apply

Please read the Position Description by clicking the link at the bottom of this page to gain a full understanding of the responsibilities and requirements of the role.

No candidate meets every single desired qualification or skill. If your experience looks a little different from what we have outlined but you believe you could add value to the role, we would love to learn more about you!

If this sounds like you

Applications close: Sunday, 31 August 2025 at 4pm

Further information

As part of the recruitment process, suitable candidates will be required to complete pre-employment screening which may include relevant background checks, functional capacity assessment, psychometric testing, and drug and alcohol screening (where relevant to the role).

Our recruitment process is managed via system generated emails. Please ensure your email is entered correctly to avoid missing important updates and outcomes.

Email notifications may include application confirmation, interview invitations, request for references, and application outcomes. Please check your email regularly, and don’t forget to check your junk/spam folder.

Bellingen Shire Council is a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

Bellingen Shire Council as an equal opportunity employer is committed to a merit-based workforce that encompasses inclusiveness and diversity in an environment of mutual respect. We invite, encourage, welcome and value candidates of all ages, from diverse backgrounds and cultures, and people who have lived experience of disability to apply to work with us.

Bellingen Shire Council is committed to the safety and wellbeing of children and creating and maintaining a child safe organisation.

If you require additional assistance to participate in the recruitment process, please contact the People and Culture team on 02 6655 7300 or recruitment@bellingen.nsw.gov.au. You can ask for reasonable adjustments to be made at any time during the recruitment process.

Closes 31st Aug 25

Bellingen New South Wales Australia