About the Role
This leadership role is designed for someone who thrives in a fast-paced, hands-on hospitality environment. You’ll be responsible for overseeing all operations of the venue you are serving, supporting team development, and ensuring the smooth day-to-day functioning of the venue. With strong support from management, this role is ideal for someone ready to step into a key leadership position and contribute meaningfully to one of Ballina’s most iconic venues.
Key Responsibilities
Front of House (FOH) Operations & Ordering
- Manage all FOH ordering, including but not limited to:
- Collaborate with the Head Chef to manage the drinks fridge
- Ensure stock is in date and rotated
- Maintain inventory levels and reorder as needed
- Update Square POS with new product buttons
- Communicate new items and changes clearly to the team
- Order and replenish cutlery, crockery, and serving ware (with admin support)
Team Leadership & Communication
- Foster a positive, collaborative team culture
- Lead daily operations and shift meetings
- Run monthly all-team meetings to discuss ideas and feedback
- Host fortnightly management meetings with senior staff and chefs
- Partner with secondary venue to align staffing with seasonal demands
- Lead recruitment and advertising for new hires
- Encourage and support team creativity in developing menu specials and cabinet items
Rostering, HR, and KPI Oversight
- Plan and publish rosters at least 4 weeks in advance
- Ensure accurate tracking of all wastage
- Monitor and meet key KPIs, including:
- Wage cost target of 30% of revenue
- Roster efficiency while maintaining service standards
- Revenue growth initiatives
- Lead food costing projects for new menu items (collaborating across venues to avoid duplication)
- Coordinate with both sites to complete drink costing, when office time permits
Cash Handling & Administration
- Handle daily banking and end-of-day (EOD) cash off
- Manage float and change bag records
- Complete weekly administrative tasks such as:
- Procedure and cleaning lists
- Recipe wall updates
- Ordering sheets and documentation
Schedule & Shift Expectations
- 5-day workweek with at least one weekend day required (ideally both during the build-up phase)
- Weekly breakdown:
- 4.5 days on the floor
- 0.5 day in the office (expanding to 1–2 days as capacity grows with supervisor support)
Additional Responsibilities
- Occasionally assist with deliveries to other venues or catering clients (vehicle and fuel card provided)
- Help implement and maintain systems for:
- Cleaning schedules
- Shift procedures
- FOH service standards
What We’re Looking For
- Proven hospitality management experience
- Strong leadership and team-building capabilities
- Sound knowledge of stock ordering and cost control
- Confident with POS systems (preferably Square)
- Willingness to work across floor, admin, and logistics as needed
- Proactive, hands-on, and solutions-focused
Performance-Based Incentives
We believe great leadership should be recognised and rewarded. Quarterly bonuses are available for team leaders and managers who successfully meet or exceed key performance indicators (KPIs). These bonuses are designed to reward initiative, efficiency, and accountability across the following areas:
- Wage Cost Management – Maintaining or improving the 30% wage cost target
- Roster Efficiency – Building effective rosters that balance service standards and labour costs
- Operational Improvements – Leading initiatives that streamline processes, reduce wastage, or improve team performance
- Revenue Growth – Contributing to increased sales through specials, upselling, or improved customer flow
- Team Engagement – Building a positive, proactive culture that reduces staff turnover and fosters collaboration
Bonuses are reviewed and paid quarterly, based on a combination of data (financial and operational reports) and management assessment. You’ll have clear goals, support from ownership and senior leadership, and the opportunity to grow both professionally and financially within the role.
Why Join Us?
The Belle is a long-standing favourite in Ballina, loved for our food, coffee, and culture. We take pride in creating a space that’s good for the body and soul – for both our customers and our team.
Location: Ballina
Availability: Flexible, including weekends
To Apply: Please send your resume and a short message outlining why you're a good fit. We’d love to hear from you.
Job Types: Full-time, Casual
Work Authorisation:
- Australia (Required)
Work Location: In person