Here at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays.
We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.
Awarded as one of the 'Best Places to Work' by the AFR; employee experience is king here, with weekly events, monthly recognition programs and significant professional development opportunities we do what we can to make you look forward to waking up every day!
Job Description
This is an exciting time at Luxury Escapes as we prepare to open our ground-breaking new retail store in Bondi. We're looking for an experienced Store Manager to join us and play a key role in bringing this innovative concept to life.
This is far from your ordinary retail travel store! Our vision is to create an extraordinary experience where customers feel that their holiday begins the moment they step through our doors. We are crafting an environment designed to captivate and enchant, leaving our visitors equally thrilled and delighted! (We'll let you know more about this revolutionary store when you apply!)
As the Store Manager, you will be at the forefront of this thrilling venture. Your expertise and leadership will play a crucial role in bringing this vision to life. You'll be leading a team of passionate travel enthusiasts, all dedicated to delivering unparalleled service and personalised travel experiences.
What you'll do:
- Ensure that the retail store team is driven and motivated to pursue all available opportunities.
- Strive for customers to consider all contact with LE as an exceptional experience.
- Ensure that all team members follow-up all opportunities and push to successful conversion.
- Be operationally focused on the success of the store - provide reporting to senior leadership and troubleshoot any issues as they arise.
- Manage and resolve customer issues and escalations, and coach team members through the process as required.
- Support, coach, and mentor team members to encourage performance and re-enforce team targets and objectives.
- Actively participate in leadership and management meetings to report on team performance, and opportunities for service improvement.
- Ensure individual and team member adherence to all scripts, processes, and procedures.
Qualifications
What we are looking for:
- Previous experience as a Store Manager or Team Leader in retail travel.
- Excellent people management, coaching, and mentoring skills and experience.
- Excellent analysis and problem-solving skills.
- Proven ability to influence and find alternative resolution or solution pathways.
- Ability to build customer loyalty by providing an exceptional level of customer service and satisfaction.
- Proven ability to meet KPIs in a demanding and high-pressure environment.
- Demonstrated ability to quickly identify issues and clearly state solutions and/or recommendations.
- Ability to engage with all parties to discuss issues in a positive and constructive manner.
Additional Information
What's in it for you?
- Lead this brand new store (this is a highly visible role!)
- Work with an exceptional team of high performers
- Excellent remuneration package - Base + Commissions + Super
- First class health and well-being program
- Fun & flexible working environment with monthly celebrations
- Discounted travel, birthday leave and a whole lot more!
At Luxury Escapes we embrace diversity in our people and make hiring decisions based on experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview process.
We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.
If you’re interested in the role but don't check every box, apply anyway, we’d love to hear from you!
We embrace diversity in our people and make hiring decisions based on your experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview.
As a 2025 Circle Back Initiative employer, we're committed to responding to every applicant.