Company Description
BETTER BEGINS HERE
Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
The role
Are you a seasoned guest service professional with a flair for luxury and a commitment to delivering unparalleled guest experiences?
The Waiting Room, located within the Crown Towers lobby, is seeking an exceptional Venue Manager to lead the team and uphold our Forbes 5-star rating and award-winning standards, continuing to set the standard for excellence in hospitality.
The Waiting Room is an esteemed and prestigious venue, renowned for offering an impeccable level of luxury and meticulous service. Featuring jewel-toned velvet couches, a dramatic brass accented bar and a spacious open terrace. The Waiting Room continues to elevate Perth's vibrant bar scene with a strong focus on sophisticated cocktails alongside gourmet bar snacks.
Key Responsibilities:
- Lead & manage daily operations
- Uphold and enhance TWR's service standards
- Lead the team, motivating and developing a team of passionate hospitality professionals
- Drive operational performance, including staffing, inventory and financial management
About you
- 3-4 years previous leadership experience in a similar guest focused environment
- Proven ability to lead, drive and motivate a team to success
- A passion for providing exceptional guest experiences
- Ability to thrive in a high-pressure, fast paced environment while maintaining attention to detail
- Strong communication and presentation skills
Qualifications
To be successful, you'll:
Hold a current RSA certificate & current Approved Managers Card
Additional Information
What you can expect from us
On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.
Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.