Company Description
Better begins here
Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you will be part of the team, empowered to explore more, experience more, and supported by your leader to grow and develop.
The role
As a full-time VIP Host, you will be instrumental in building rapport with guests and delivering a five-star service experience. Reporting to the VIP Service Manager, your primary responsibilities will include welcoming and farewelling local, domestic, and international guests in the gaming areas. You will assist with membership inquiries, register prospective members for the gaming programs, and support the presentation of VIP facilities. Additionally, you will oversee general reception duties and entry management, entertain guests at Crown events, and assist with in-room promotions and events as needed.
About you
- Demonstrated history of delivering outstanding customer service to VIP guests.
- Skilled in building positive and long-lasting relationships
- Language skills - Mandarin, Cantonese preferred
- Sound understanding of loyalty programs
- Proven conflict management skills
- Immaculate presentation and grooming standards
- Able to work within a team environment as well as autonomously
- Work with integrity and adhere to Crown’s policy, procedures, and regulatory demands
- Able to obtain an NSW Special Employee Gaming Licence
- Flexible availability across 24/7 roster, including public holidays
What we offer you
- Opportunities for career advancement and growth
- Fitted uniforms provided and laundered by Crown
- Generous discounts across all Crown hotels and restaurants Australia wide
- Complimentary meals at our on-site staff restaurant
- Access to discounts with our various corporate partners across travel, insurance, banking & finance, technology, parking
Additional Information
What you can expect from us
On top of exciting career possibilities, we offer better exposure to experiences and learning.
Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.