Assistant Directors

Department of Communications - Australia


A little bit about us

The Department is responsible for the Australian Government's policies and programs for infrastructure, transport, regional development, communications and the arts. We are at the forefront of the Australian Government’s efforts to connect our communities, secure the nation’s economic future, improve living standards, provide access to high quality communication services and ensure all Australians can enjoy diverse artistic and cultural experiences. A key part of our role is enabling all Australians to connect to effective communications services and technologies, including through the rollout of the National Broadband Network (NBN) and supporting access to mobile and other communications services. The NBN is the largest infrastructure project in Australia and will connect every Australian home and business to high speed broadband. As we approach network rollout completion in mid-2020, the Government’s policy focus is transitioning from building the network to driving use of the network and maximising the benefits from this essential national infrastructure.

Communications Infrastructure Division/NBN Branch

Having the right infrastructure in place is essential for Australia’s economic growth and future prosperity. The Communications Infrastructure Division provides policy, implementation and program delivery advice to the Government on Australia’s fixed line and mobile communications infrastructure. This involves creating an environment where companies will invest in infrastructure and services and compete at all levels. It also involves helping the Government build a fast and affordable NBN.

The NBN Branch oversees NBN Co Limited (NBN Co) and provides advice to the Minister for Communications on delivery of the NBN. This includes support to the Minister on the NBN Co business and operating model, pricing, network technologies, funding (equity and debt) and governance. The Branch also administers the Commonwealth’s $19.5 billion loan to NBN Co and databases for rollout and financial information to support our functions.

Communications Services and Consumer Division/Universal Services Branch

The Communications Services and Consumer Division focuses on policy, regulation and programs to supplement the commercial provision of infrastructure to provide positive consumer outcomes. This includes safeguards to provide access to post, telephone, payphone and broadband services nationally, protect vulnerable members of the community, such as users of the National Relay Service and Priority Assistance, deliver timely connection and repair times, and expand mobile coverage and other communications solutions in regional, rural and remote Australia. The Division also oversees the Australian Communications and Media Authority.

The Universal Service Branch manages the Commonwealth’s contract with Telstra to support the ongoing delivery of fixed voice and payphone services nationally under the universal service obligation (USO). The Branch is also implementing a new universal service guarantee that builds on the USO to provide ongoing access nationally to broadband services. As part of this work, it is examining better ways to deliver these services into the future, particularly in rural and remote Australia. The Branch also oversees arrangements for the delivery of telecommunications in new developments.

The opportunities we have available

Want to help shape the future of Australian telecommunications?

We are seeking talented and enthusiastic policy professionals to fill a number of EL1 roles across the NBN Pricing, NBN Access and NBN Shareholder teams in the NBN Branch and in the Universal Services Branch.

As part of the NBN Branch you will play a valuable role in advising the Government and providing policy leadership to support the Minister for Communications to deliver the Government’s objective of maximising the social and economic benefits of the NBN. This includes leading the Government’s understanding of the technology, finances and governance that underpin the NBN and advising the Minister for Communications in his capacity as a shareholder in NBN Co.

As part of the Universal Services Branch, you will play a leading role supporting the ongoing delivery of fixed voice and payphone services nationally under the USO, as well as assisting with wider policy and program developments. This involves working with Telstra to achieve the best possible outcomes for the community from the contract and contributing to policy advice to the Government in this area. The role has a range of facets, particularly stakeholder management, contract administration, policy analysis and development, and regulatory reform.

This is an exciting time to work in telecommunications. While a key focus is on completing the NBN by the middle of this year, we are also working with NBN Co to identify opportunities to drive take up of the network, monitor technological changes like 5G and new satellite systems, meet the future broadband needs of Australia and help the wider industry evolve in line with these structural changes.

What will you do?

Executive Level 1 officers have a key role within their branches and you will be expected to work with a degree of autonomy, represent the department in external fora on occasions and actively work as a part of the leadership team to strengthen the department’s culture, leadership and delivery capabilities.

These roles will develop strategic advice, solve problems, manage policy issues, implement legislation and manage staff. Working with key internal and external stakeholders to identify opportunities, achieve outcomes and facilitate cooperation will be a key part of the role.

The successful candidates should be self-starters, with a broad policy perspective, able to propose their own work agenda, and motivate their team to deliver results against a clear work plan.

If you are interested in shaping the future of communications in Australia, enjoy challenging policy work and coming up with new ideas in a fast-paced environment with a positive culture, we would love to hear from you.

This recruitment process will also be used to establish a merit list for future EL1 opportunities in the department, both ongoing and non-ongoing.

Who are we looking for?

Our EL1s perform a range of duties, in accordance with the APS Values and Code of Conduct, including:

  • Analyse and solve complex problems to provide expert advice on policy and manage issues relating to the NBN, universal services and broader telecommunications policy.
  • Take responsibility for the achievement of own and team outcomes, monitor progress and follow through to deliver high quality, strategic and evidence-based policy outcomes.
  • Engage and collaborate with key stakeholders to identify opportunities, achieve outcomes and facilitate cooperation.
  • Develop and interpret relevant policy and legislation in a way that demonstrates and applies detailed understanding and consideration of commercial and technical issues.
  • Produce written communication that is clear, concise and readily understood by the intended audience.
  • Manage one or more employees.

Desirable characteristics include:

  • Demonstrated ability to generate new ideas, interpret legislation, assess impacts, risks and benefits
  • Ability to prepare and review draft policy proposals, briefing papers, speeches and discussion papers for presentation to the Minister, the department’s senior executive and with other agencies
  • Ability to recommend strategic directions for your area of responsibility and implement strategies aimed at achieving outcomes
  • Financial and business acumen and an ability to analyse and interpret data to inform policy using business intelligence tools.

The department selects its staff based on merit by using a fair, competitive process. This involves looking at the suitability of each person against the role requirements for every position advertised drawing on the APS Integrated Leadership System which focuses on five competencies:

  • Shapes strategic thinking
  • Achieves results
  • Cultivates productive working relationships
  • Exemplifies personal drive and integrity
  • Communicates with influence.

We seek people with a variety of skills and experiences, and look for applicants who demonstrate they will strive to support the behaviours we seek to foster in our workforce. We are an inclusive employer and promote, value and support diversity among our employees with the aim of ensuring our workforce reflects, respects and benefits from diverse communities including Indigenous Australians, people from culturally and linguistically diverse backgrounds, carers, LGBTQI+ and people with disability.

This recruitment process may be used to fill other Executive level 1 vacancies throughout the department.

Eligibility requirements

Employment with the Department of Infrastructure, Transport, Regional Development and Communications is subject to conditions prescribed within the Public Service Act 1999 including:

  • Citizenship: To be eligible for employment with the Department of Infrastructure, Transport, Regional Development and Communications, applicants must be an Australian citizen. Only in exceptional circumstances will the department consider waiving this requirement.
  • Health Assessment: The preferred applicant may be required to undergo a medical examination conducted by the department’s preferred medical provider.
  • Security Clearance: The successful candidate must be able to obtain and/or maintain a security clearance at You must be willing to disclose all relevant and required information. You must have lived in Australia, or have a checkable background, for at least the preceding five years for Baseline Vetting clearances. More information on the security clearance vetting process is available on the Australian Government Security Vetting Agency (AGSVA) website.

Applications for this opportunity close at 11:30pm, Sunday 17 May 2020 AEST.

  • In applying for this position, you are not required to address individual selection criteria. Rather, you should provide a statement of no more than 1000 words outlining your background, capabilities and experiences, and how these align with the advertised role. You should also provide a CV, to a maximum of 3 pages. The capabilities and behaviours required to be successful for this role are identified in the ‘Who are we looking for’ section.

Your application should be received through the department’s online recruitment system. Applications via Indeed will not be accepted.

If you experience any issues with the system please contact the Recruitment Team on 02 6271 1283 or via email to [email protected] to discuss an alternative way to submit your application.

Job Information Pack (PDF) Opens in new window

Job Information Pack (Word) Opens in new window

Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: [email protected]