Hilltops Council - Young NSW
$32.50 an hour




CONTENTS - Position Description

  • Capability Framework
  • Conditions of Employment
  • How to apply

Thank you for enquiring about this position. After reading the information package, if you
would like further information please contact Council’s Library Manager, Janice Ottey, on
1300 445 586.

Applications may be e-mailed to [email protected] or mailed to:

The General Manager
Hilltops Council
Locked Bag 5

Serving our community

Position Description
Casual Library Assistants
Directorate: Corporate

Location: Hilltops Region

Reports to: Library Manager

Grade: 4 - Hilltops Council Salary System

Conditions of Employment:

Casual loading (25%)

NSW Local Government (State) Award 2020

9.5% Employer Superannuation Contributions

Council overview

Hilltops Council was established on May 12, 2016 and includes the towns of Boorowa, Harden

and Young and their surrounding villages. It is a well-situated agricultural region, centrally

located in NSW, just two hours’ drive from the national capital in Canberra and four hours from

Sydney. It has a diverse economy with a strong rural base and offers a relaxed, country

lifestyle with all the benefits that can be found in major regional centres.

Council values

Primary purpose of the position
This position is responsible for contributing to effective branch library operations through

assisting in the provision of customer-focused services and programs, including maintenance

of collections and service areas.

Key accountabilities

Within its area of responsibility, this position is responsible for carrying-out the following:

  • Providing frontline customer service to members of the Hilltops community, including

potentially working on Saturdays;

  • Completing financial transactions, including charges for lost or damaged stock,

processing fines and any other incoming monies, overdue charge procedures and

purchasing stock;

  • Assisting in the delivery of branch functioning practices including tasks such as

membership, lending, mail, data entry, processing resources and office duties;

  • Assisting patrons with libraries digital technology services;
  • Maintaining library materials and collections;
  • Maintaining presentation and cleanliness of library collections and service areas;
  • Assisting with the selection of Housebound Readers materials and in delivering and

collecting library resources for Housebound Readers;

  • Assisting in the delivery and evaluation of branch library programs and events,

including maintenance of records;

  • Facilitating a culture of continuous improvement, collaboration and exceptional

customer service;

  • Undertaking other duties as directed within the skills and abilities of a position at this


Essential criteria

1. Certificate III in Library and Information Services, equivalent qualification and/or

equivalent experience in a customer service or library environment.

2. Contemporary industry knowledge and demonstrated experience in a customer

service-oriented environment.

3. Demonstrated effective oral communication skills and ability to communicate with a

diverse group of customers in a courteous manner.

4. Demonstrated ability to work both autonomously and actively participate as a team


5. Demonstrated experience using a computerised library system.

6. Demonstrated ability and competence in cataloguing/classification of library materials.

7. Sound computer literacy and keyboard skills, including experience in Microsoft office

products and internet.

8. Class C (or Provisional) NSW Drivers licence.

9. Willingness and availability for Saturday work, and ability to work across multiple

branches in the Hilltops region.

Desirable criteria

1. Knowledge of technical services operations including acquisitions and cataloguing.

2. Experience in cash handling and receipting.

Limits of Authority

Act within regulations and Council policies and guidelines. This position will make decisions by

guided practices, procedures and precedent or will be made in consultation with the Library


Organisational Accountabilities

Workplace Health and


‘There is always time to work safely’. We all have a

responsibility for Workplace Health and Safety. All employees

must observe safe work practices and operating procedures

and comply with the requirements of the WHS legislation and

Council’s Policies and Procedures relating to Workplace

Health and Safety

Code of Conduct

Council’s Code of Conduct sets out minimum standards of

conduct that is expected of employees and which we must

adhere to. Employees must be impartial and fair in dealings

with residents, customers, suppliers, general public and with

each other in order to retain trust, confidence and support.

Equal Employment


Hilltops Council supports a workplace free from discrimination

and harassment. It is the responsibility of all employees to

ensure that they treat all colleagues and customers with

respect and professionalism without regard to non-relevant

criteria or distinctions.

Policies and Procedures
Comply with all Council’s Policies, Management Guidelines

and Procedures.

Customer Service

  • Provide effective service to Council customers and the


  • Provide effective service to internal customers.
  • Present a positive image of Council.

Capabilities for the role
The Local Government Capability Framework (LGCF) describes the core knowledge, skills

and abilities expressed as behaviours, which set out clear expectations about performance in

local government: “how we do things around here”. It builds on organisational values and

creates a common sense of purpose for elected members and all levels of the workforce. The

LGCF is available at

Below is the full list of capabilities and the level required for this position.

Local Government Capability Framework

Capability Group Capability Name Level

Personal attributes

Manage SelfIntermediate

Display Resilience and Adaptability Adept

Act with Integrity Intermediate

Demonstrate Accountability Intermediate


Communicate and Engage Intermediate

Community and Customer Focus Intermediate

Work Collaboratively Adept

Influence and Negotiate Adept


Plan and Prioritise Intermediate

Think and Solve Problems Adept

Create and Innovate Adept

Deliver Results Adept


Finance Adept

Assets and Tools Intermediate

Technology and Information Adept

Procurement and Contracts Intermediate

Position Library Assistant

Grade Grade 4

Salary range The ordinary hourly rate for this position is between

$29.34 and $32.50 per hour, plus 9.5% superannuation.

Loadings applicable A casual loading of 25% is paid on every ordinary hour

Award Local Government (State) Award 2020

Employment status Casual, as-needed


Hilltops Region
Following initial training, our Casual Library Assistants
may be based-out of any of our library locations in the
region: Harden, Boorowa or Young libraries.

How to apply

If you are interested in applying for this position, please submit a full application, including the
following to [email protected] :

  • Cover Letter,
  • Statement Addressing Selection Criteria,
  • and a copy of your Curriculum Vitae (résumé)

Please address applications to Janice Ottey, Library Manager.

Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: [email protected]