Customer Service Officer

Job description

Agency Department of Environment, Parks Work unit Territory Wildlife Park

and Water Security

Job title Customer Service Officer Designation Physical 2

Job type Casual ($32.88 per hour) Duration Fixed for 12 Months

Salary $52,146 - $53,220 Location Berry Springs

Position number 84220021 RTF 256589 Closing 20/12/2022

Contact Officer Lisa Gorman, Supervisor Visitor Experience on 08 8988 7237 or [email protected]

About the agency https://depws.nt.gov.au/

Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=256589

Applications must be limited to a one-page summary sheet and detailed resume

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and

accommodates people with disability by making reasonable workplace adjustments. If you require an adjustment for

the recruitment process or job, please discuss this with the contact officer. For more information about applying for

this position and the merit process, go to the OCPE website

Under the agency’s Special Measures recruitment plan eligible Aboriginal applicants will be granted priority

consideration for this vacancy. For more information on Special Measures plans, go to the OCPE website.

Primary objective

This position is an all-rounder in the café, admissions and gift shop area of the Territory Wildlife Park. It is responsible

for ensuring impeccable customer service, and for the preparation of quality food and hygienic maintenance of food

preparation areas.

Context statement

The Visitor Services area supports and works to enhance visitor experience at the Park. It is the first and last point of

contact for visitors. Excellent customer service and an interest and enthusiasm for conservation and wildlife are must-

have qualities.

Key duties and responsibilities

1. Providing a friendly, informative and efficient admissions service for visitors to the Park.

2. Serving of food, cleanliness and food safety.

3. Maintaining hygiene of the food service area.

4. Cleaning of the gift shop and cafe area.

5. Serving customers and ensuring drinks and ice cream cabinets are fully stocked and the canteen area is regularly

cleared and cleaned (including rubbish disposal).

6. Complete stocktakes and reordering of stock.

7. Other duties within the work area as assigned by the supervisor from time to time.

Selection criteria

Essential

1. Demonstrated ability to provide impeccable customer service.

2. Demonstrated basic cooking ability and ability to follow new recipes and/or instructions to cater for a range of

requirements, events and functions.

3. Demonstrated ability to work flexibly within a small team to contribute to achieving workplace outcomes which

will vary with time of day, season and other Park commitments (e.g. functions and events).

4. Experience cash handling and using systems such as POS Magic.

5. Ability to follow instructions both verbal and written (e.g. standard operating procedures for equipment).

6. Ability to use computers.

7. Ability to interact effectively with people of diverse cultures.

Desirable

1. NT C class driver’s licence or ability to obtain.