Customer Service Officer | North Sydney

Prestige Inhome Care - Remote in Neutral Bay Junction NSW
  • Rewarding, customer focused work
  • Blended flexible WFH arrangements
  • Opportunities for professional growth & more

Prestige Inhome Care’s vision is to be the provider of choice for tailored in-home care that always exceeds expectations. The organisation is committed to helping people remain in the comfort, security and familiarity of their own home for as long as possible.


Reporting to the Customer Service Team Leader, the Customer Service Officer exists to ensure Prestige provides the highest standards of initial contact service, to everyone that contacts our business. This role, sits within our Service Delivery team and acts as the ‘front door’ to Prestige and has the objective of addressing client and carer phone and email enquires that fall within its remit and to triage the balance as required.

Key areas of focus for this role include:
  • Contributing to high standards of service and client care by phone, email and in person
  • Reception tasks including: office administration, walk in meet and greet
  • Supporting continuous care and service improvement
  • Excellent communication and interpersonal skills.
  • Highly developed professional customer service.
  • Demonstrated empathetic and approachable style whilst maintaining professional boundaries.
  • Ability to exercise common sense and judgment in a sensitive service industry.
  • Well-developed organisational and prioritising skills to meet deadlines.
  • Demonstrated self-awareness and self-management ability.
  • Computer literate for work processing and data base management.
  • Proactive and focused on continuous improvement.
  • Problem solver.
  • Proven effective team member with the capacity and initiative to work independently when required.
  • Conflict resolution.

  • Know that through your work you are making a difference in people’s lives
  • Work with a growing business with a great reputation in the community and the industry
  • Exciting Reward and Recognition programs
  • Regular social events and functions to recognise your hard work
  • Health and wellbeing initiatives
  • Access to an employee assistance program
  • Never work on your Birthday again - a paid day off for your Birthday!
  • Fun and enthusiast team culture

Submit your application with your resume and cover letter addressed to Cristina Figueroa today.

To find out more about this role and Prestige Inhome Care and to apply for the role, go to

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