Health Clerk / Medical Receptionist - Holsworthy Health Centre

Serco Plc - Holsworthy NSW 2173

Experience life as a civilian Health Clerk on a secure military base
Contribute to positive health outcomes for Defence Force staff
Casual opportunity to work around your commitments

About Us
ADF Health Services provides integrated healthcare services to Australian Defence Force (ADF) personnel across Australia. As part of this contract, Serco, in partnership with Bupa, provide defence-ready clinical and support staff across 50+ on-base locations nationally, ensuring that ADF personnel have access to quality on-site medical care. To learn more please visit

About the Role
You will be responsible for providing clerical services including maintenance of electronic and hard copy health records, maintaining databases and information management systems, filing and photocopying and ordering stationery. You will also communicate with internal and external customers to obtain patient information as required. The work you undertake will be in accordance with Defence Policies and Procedures, Medical-in-Confidence and Staff-in-Confidence standards.

About Holsworthy Health Centre
Holsworthy Health Centre is located at Holsworthy Barracks, 25 kilometres south west of central Sydney. Located on the 20,000-hectare base, the Health Centre is comprised of a 41-bed inpatient ward, and provides outpatient services including dentistry, psychology, and physiotherapy. Holsworthy base is also home to the Defence Force Correctional Establishment, whose detainees are visited by RNs daily. This health centre operates 24/7.

About You
With experience working in a clinical support role, you enjoy knowing your work is contributing to positive health outcomes for patients. Your excellent interpersonal skills mean you are able to easily communicate with internal staff and external customers and your team knows you are willing to go the extra mile to help out wherever needed. You understand the importance of accurate and up-to-date record keeping in a clinical environment and take pride in being responsible for this. You are a respectful and professional person who demonstrates exceptional moral values in everything you do. You are passionate about providing clinical support services and working as part of a multi-disciplinary team to support delivery of the highest standard of care to patients.

To be successful in this role, you will have:
The highest levels of personal integrity and ethical behaviour. Minimum of 1 year full-time experience as Administrative role (or part-time equivalent). Evidence of completion of a medical terminology course from a RTO or other training / course as approved by the Commonwealth OR a minimum of 5 years in a primary health care or military health setting (or part time equivalent). Demonstrated ability to work in a customer service focused environment (desirable). Ability to work independently as well as part of a team to support the delivery of safe, efficient and high-quality care to patients.

Rewards & Benefits
Be part of an amazing culture, based on the values of trust, care, innovation and pride
Gain access to Global Employee Networks that embrace diversity and inclusion
‘Start with a job and stay for a career’ with extensive employment and growth opportunities across Serco’s many contracts
Meaningful work supporting defence personnel in a low-risk, non-COVID setting
Sign-on bonus payment
Referral Programs
Paid annual and personal leave
Paid CPD leave for permanent employees
Paid volunteer leave and leave for reservists
Provision of uniform
Variety of lifestyle discounts through the Serco Benefits program including discounts with Apple, Qantas, Hoyts Cinemas and more!
Plus, ongoing 24/7 immediate mental health and counselling support via our Employee Assistant Program (EAP)
Join a dedicated team of collaborative and supportive health professionals

Refer a friend or colleague and be rewarded!

Refer a Healthcare Professional to join Serco’s Australian Defence Force Health Services Team and receive a $1000 Prezzee Voucher if they are successful!

Please email their details to [email protected] and we’ll take care of the rest.

Join Us
If you are inspired to make a positive difference and would like to be considered for this opportunity, submit your application by clicking the 'Apply Now' button.

Please note your resume must include - start and finish dates for each role, along with employment type (e.g. casual, part-time, full-time) and hours worked per week.

You must also be an Australian Citizen in order to obtain the required Baseline Security Clearance for this role.

For a confidential chat, please contact Sachin Pandey on 08 8432 2569 or at [email protected]
If you would like to learn more about these and other opportunities available, please visit to find out more.

Serco and Proud
At Serco, not only is the nature of the work we do important, but everyone also has an important role to play from caring for vulnerable people to managing complex public services. We are a team of 60,000+ globally and 16,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management and citizen services.

Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application.

Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: [email protected]