Inbound Customer Service Consultant - Freight and Logistics

Startek Australia - Melbourne VIC
$22.46 an hour
  • Start Date: Monday, 27th of September 2021
  • Possibility to Work from Home on rotation, once speed to competency is achieved
  • Rotating Roster: Monday to Friday, 8:00am to 8:30pm
  • Salary: $22.46 p/hr + super - $28.08 p/hr + super

About Startek
Startek is a leading global provider of customer experience management solutions. The company provides business process outsourcing and technology services to corporations around the world across a range of industries. Operating under the Startek and Aegis brands, the company has approximately 47,500 outsourcing experts across 58 delivery campuses in 13 countries that are committed to enhancing the customer experience for clients.

About the Role
We are currently recruiting multiple Inbound Customer Service Consultant roles to be part of a campaign for one of Australia's largest freight and logistics companies. In this role you will provide high levels of customer service to customers calling to book couriers and to enquire about their parcel deliveries, cards left and track and trace. The aim of the centre is to provide excellence in customer service and to assist customers and help problem solve with any issues they may be experiencing.

  • Start Date: Monday, 27th of September 2021
  • Work from our Melbourne CBD Offices with flexibility to Work from Home on rotation (once speed to competency is achieved)
  • Rotating Roster: Monday to Friday, 8:00am to 8:30pm
  • Fixed Term Contracts until the 24th December 2021 with possible extension and Casual Contracts
  • Casual Pay Rate:$28.08 p/hr + super
  • Fixed Term Pay Rate:$22.46 p/hr + super + leave entitlements (pro rata)
  • Approximately 35 paid hours per week with no weekends!
  • 5 days paid classroom style training and 10 days 'on the job' style training in our live learning environment
  • Opportunity for future career development and ongoing job opportunities
What we are looking for:
  • Customer Service experience from within hospitality, retail or call centre
  • Experience in administration or warehousing + customer service experience
  • Passionate about providing an outstanding customer experience
  • Active listening skills with the ability to empathise
  • Sound judgement and decision making skills
  • Outstanding verbal & written communication skills
  • Ability to achieve and maintain KPI's
  • Strong resilience and ability to work under pressure
  • Ability to handle difficult calls
  • High attention to detail and data accuracy skills
  • Ability to work well within a team environment
  • Intermediate computer and numerical skills required

On offer to the successful candidate:
At Startek we have our reward and recognition programs, social club, Employee Assistance Program, smart casual dress code as well as the opportunity to explore future career pathways within a global organization. The work environment is fun and friendly!

How do you join our team?
It's easy, apply today!!

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