Part-Time Welcome Ambassador

The Ritz-Carlton - Melbourne VIC
Job Number 22139128
Job Category Rooms & Guest Services Operations
Location Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

Are you the ultimate host who loves to provide dynamic service? The Melbourne Marriott Docklands Hotel is looking for you - people who can really influence our guests stay. We embrace associates who embody our brand’s modern and sophisticated personality.

POSITION SUMMARY

Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.

What we ask of you

  • A genuinely warm & welcoming demeanor
  • Personable communication skills
  • Availability to work weekends
  • Energising motivation - its infectious - no job is too big or too small
  • A passion for the industry, a want to be the best in service

What you will do

  • Ensure efficient, friendly and professional service is provided to all guests across the front office and driveway
  • Assist guests with their bags and be the expert on the room features
  • Warmly welcome & serve our guests.
  • Be an expert on the hotel, know it inside and out to ensure our guests receive a dynamic service experience.
  • Meet & connect with our guests and give them an experience beyond their expectations

Perks, Rewards, Motivations

  • Discounts on hotel rooms including all properties within the Marriott International group
  • Discounts on food & beverage across all our hotels
  • The best hotel training opportunities produced independently by Melbourne Marriott Hotel Docklands and internationally recognised training programs by Marriott International
  • Recognition programs to keep you motivated
  • Wellbeing & mindfulness programs to ensure you stay healthy
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.


Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
Apply
Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: [email protected]
Jobs that might suit you