The Role
As an Account Director, you will lead a portfolio of clients, ensuring their risk management and insurance broking needs are effectively addressed. Your responsibilities include nurturing client relationships, driving new business, and contributing to portfolio growth. You will also manage a small team, meet corporate growth objectives, and deliver senior-level client service. Key responsibilities include:
- Provide leadership and oversight to a small team, ensuring high-quality service delivery and portfolio growth.
- Implement and regularly review client service delivery, including holistic discussions on risk and retention strategies and multi-tier client engagement for qualifying accounts
- Obtain formal annual client feedback for all qualifying accounts
- Leverage WTW best practices to enhance team performance
- Represent the client voice internally to guide decisions on processes, approach, and strategic direction
- Ensure every client has an agreed service plan, with full implementation by client advocates
- Proactively meet annual new business targets
- Contribute to new business initiatives and major projects supporting team growth
- Maintain and develop strong relationships with insurers
- Adhere to WTW Client Service protocols and compliance procedures
The Requirements
- Tier 1 Insurance Broking Qualification
- Preferably degree qualified
- Extensive Insurance broking and or industry experience
- Proven technical skills in coverage and wording review
- Excellent understanding and technical proficiency of claims management processes
- Experience with the placement and servicing of complex and multinational clients
- Attainment of all regulatory licenses, permissions, and technical or other requirements applicable under local legislation
Why Join WTW?
WTW provides a competitive benefits package which includes the following (eligibility requirements apply):
- Annual bonus
- Company paid salary continuance insurance
- Life and TPD insurance
- Hybrid working
- Networks (Gender, Wellbeing, Pride)
- Career Growth – internal opportunities and development programs
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.
We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working. Please speak to your recruiter to discuss more.
At WTW, we believe that a culture of inclusion and diversity is critical to our business. It's not a separate initiative – rather it’s fundamental to everything we do. We are an equal-opportunity employer who is committed to fostering an inclusive work environment and embrace diversity including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity and sexual orientation. We welcome applications from people from all backgrounds.
In the spirit of reconciliation Willis Towers Watson acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [email protected]
