Overview
Provide exceptional service to all stakeholders while maintaining quality standards to ensure Service Level Agreements are met
NOTE: This role is a Job share position, 15 hours per week. Perm- part-time. Melbourne or Sydney location.
- Hybrid/flexible working conditions
- Melbourne or Sydney location
Key Accountabilities and Main Responsibilities
- Provide superior customer service to members, trustees and all stakeholders by processing requests within agreed timeframes and quality levels.
- Ensure the provision of high quality service on all telephone enquiries.
- Action designated inbound correspondence within required SLAs.
- Process and complete all assigned operations - including Form 6/Information requests, procedural fairness requests, payment splits upon receipt of final Agreements or Orders, emails and follow ups.
- Assist in reporting preparation as required.
- Ensure compliance with all legislative, financial and fund specific procedures to minimise any risk to the business. Quality review work to minimise rework of tasks and maintain high quality standards.
- Communicate effectively with internal and external stakeholders to resolve enquiries.
- Suggest and identify improvements that will aim to increase efficiency and quality standards across the business.
- Participate as a positive member of the team by co-operating with others to achieve the team’s goals.
- Liaise with internal and external stakeholders on matters to meet required timeframes
Experience & Personal Attributes
- Strong customer service philosophy, being professional, approachable and accommodating to internal and external clients.
- Confident communication skills (verbal and written) when dealing with internal and external clients.
- Demonstrated can-do attitude, with a willingness to assist the team to achieve the required outcomes.
- Ability to undertake tasks and requests through to completion, seeking clarification when needed.
- Ability to work independently with minimal supervision.
- Good organisational skills with the proven ability to prioritise work to meet required deadlines.
- Strong attention to detail, always self-reviewing work prior to completion or submission.
- Understanding the importance of maintaining confidential information.
- Good understanding of relevant Superannuation legislation and industry knowledge.
- Sound knowledge of MS Office and other software packages. High levels of data entry and processing.
Some of our Employment Benefits:
- Flexible working– enabling our employees to work in the office and at home
- Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
- Employee Recognition Program - to recognise people who are demonstrating our values and
- Talent Referral Program
- Salary Sacrificing via Superannuation
- Employee Assistance Program
- Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
- Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft! Novated Car Leasing
Culture @ MUFG Pension & Market Services:
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.
By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.
MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.
