APS4 Service Desk Analyst, Canberra

• Location: Canberra
• Position Type: Ongoing
• Salary: $77,250 - $83,878

About the role
The purpose of this role is to ensure the effectiveness and efficiency of IT support services to the ACIC and its external stakeholders. Due to the operational requirements of the role, remote work flexibility is not available.
Key responsibilities:

• Conduct 1st level troubleshooting and diagnose technical issues on a range of systems
• Support the use of hardware and help manage hardware inventory including desktops, laptops, and mobile phones
• Provide assistance with administrative tasks / data entry
• Assist with the creation of Knowledge Base Articles (KBAs)
• Assist in completing the day-to-day tasks and priorities set out by the Service Desk Team Leaders and Assistant Director Service Desk
• Participate in after-hours on-call roster.

Our ideal candidate
To be successful in this role, you will demonstrate the following experience, skills and attributes:

• Has a passion to provide excellent customer service with experience in a customer facing role
• Displays a genuine interest in information technology and is enthusiastic about continuous professional development
• Displays strong analytical and problem-solving skills, and is detail oriented
• Is able to work cooperatively in a small team environment to build and maintain productive working relationships with team members and other stakeholders
• Exhibits well developed written and verbal communication skills

Essential qualifications

• Tertiary ICT qualifications or equivalent/demonstrated experience are highly regarded.

Training

• Opportunity to join a Digital Career Starter program in the new year.

Eligibility

• Citizenship – To be eligible for employment with the ACIC, applicants must be an Australian citizen.
• Security Clearance - The Australian community expects ACIC employees to maintain the highest levels of security and integrity. Successful applicants will be required to obtain and maintain a minimum Negative Vetting 1 security clearance.
• Pre-Employment Screening – All candidates must satisfy an Organisational Suitability Assessment (OSA) prior to being offered employment at the ACIC

The ACIC is committed to diversity and inclusion. We celebrate and champion diversity to ensure we reflect the community we serve, and pride ourselves on our vibrant culture. We welcome applications from Aboriginal and Torres Strait Islander peoples, women, people with disability, people from culturally and linguistically diverse backgrounds, those who identify as LGBTIQ+, neurodiverse, mature aged employees and carers.
More information about our conditions is available in the ACIC Enterprise Agreement 2024-2027 on our website.

Candidate Information Kit - APS4 Service Desk Analyst, Canberra - May 2025

Candidate Information Kit - APS4 Service Desk Analyst, Canberra - May 2025