Location: Sydney or Melbourne
Company: FeverUp
About Us: FeverUp is both the leading global platform for entertainment discovery, and a leader in curating and promoting unique live experiences, events, and activities.
About the Position: We are seeking a dedicated and enthusiastic Assistant Event/s Manager to support multiple FeverUp immersive experiences. This Assistant Event/s Manager will be reporting to the Event manager of each venue and responsible for supporting the Event Manager with daily operations experience, ensuring a smooth, safe, and enjoyable experience for all visitors. This role requires excellent leadership, organisational skills, and a passion for delivering exceptional customer service.
Key Responsibilities:
Operational Management:
- Supporting the Event Manager by ensuring the quality of the experience taking place in the venue, including cleanliness of the site, site safety, and event operations.
- Maintenance of roster and daily checklists.
- Assist with ordering supplies, managing merchandise stocktake, and keeping operational expenditure (OPEX) low
- Support opening/closing procedures, cover shifts and provide operational flexibility
Event Quality:
- Ensuring the quality of the experience of events taking place in the venue.
- Provide a welcoming and informative introduction to all guests and have passion for delivering positive experiences to guests.
- Handle routine customer inquiries and issues
- Monitoring guest satisfaction, gathering feedback, and regular reporting on experience quality to Event Manager
Team Leadership and Scheduling:
- Supervise in the absence of the Event Manager, support a team of guest attendants and technical staff, and assist training of any new staff where required.
- Assisting with or creating staff rosters
- Participation in management meetings in the absence of Event Manager
Health, Safety and Incident Management
- Implement and monitor health and safety protocols.
- Manage emergency procedures and implement first aid when necessary.
- Formal incident reporting (e.g. for injuries or abusive behaviour) to Event Manager
- Ensuring compliance with local laws and internal policies
Cross-Functional Liaison Work
- Dealing with all contractors, suppliers, cleaning companies, and liaising with any external teams running an event on-site.
- Assisting the communication with Marketing, PR, VIPs, and corporate teams for onsite activities
Must Have:
- Previous experience in events, entertainment, hospitality
- Excellent customer service and communication skills
- Passionate about improving customer experience
- Comfortable troubleshooting technical issues or reviewing system logs
- Ability to work flexible hours, weekends, and holidays
- Hold (or willing to obtain) First Aid certification and Working with Children Check (NSW/VIC)
Job Types: Freelance, Contract
Pay: $25.00 – $30.00 per hour
Work Authorisation:
- Australia (Required)
Work Location: In person
