Company Description
At Accor, creating exceptional guest experiences is an obsession. Everything we do, we do to ensure our guests Feel Welcome and Feel Valued. With over 4,000 properties across 90 countries, we are a true international brand.
Pullman, Novotel and Ibis Hotels Sydney Olympic Park form part of the most unique Hotel precinct in NSW, being home to major sporting, music and entertainment events. We offer exceptional opportunities for career development across much-loved brands ranging from renowned five-star luxury hotels to economy lodgings.
Job Description
To lead the restaurant and bar operations in delivering exceptional guest experiences with a strong focus on service, presentation, and hospitality standards. The role ensures the seamless coordination of staff, guest engagement, compliance, and commercial performance of the outlet.
Key Responsibilities:
Oversee daily restaurant and bar operations ensuring a friendly, professional, and efficient service.
Drive guest satisfaction by maintaining ambience, service consistency, and staff attentiveness.
Monitor food safety and hygiene compliance across all F&B service areas.
Ensure team members are trained on menus, dietary requirements, promotions, and upselling techniques.
Handle guest enquiries and reservations, and manage service recovery promptly.
Lead team briefings, performance reviews, and ongoing coaching.
Coordinate conference and function setups as needed.
Take ownership of stock ordering, inventory control, and cost-effective management of supplies.
Support financial reporting, budgeting, and KPI monitoring.
Ensure compliance with RSA legislation and hotel liquor licensing policies.
Contribute to recruitment, onboarding, and retention strategies aligned with company values.
Foster a culture of inclusion, continuous learning, and Heartist hospitality.
Ensure WHS policies, manual handling techniques, and safety practices are adhered to at all times.
Support Accor's environmental and sustainability goals by promoting waste reduction and energy conservation.
Qualifications
Knowledge & Experience:
Valid Responsible Service of Alcohol (RSA) certificate.
Minimum 1 years of leadership experience in a restaurant, bar, or hospitality venue.
Strong understanding of beverages, including wine, cocktails, beer, and spirits.
Experience with stock control, budgeting, and team development.
Key Competencies:
Proven leadership and team motivation skills.
Strategic thinking and ability to plan for mid- to long-term objectives.
Excellent communication and interpersonal skills.
Self-motivated, with strong organisational and problem-solving abilities.
Ability to manage high-pressure service environments calmly and effectively.
Flexibility to work varied shifts including weekends and public holidays.
Business acumen with attention to financial performance and guest feedback.
Role model in embodying Accor’s Heartist culture and values.
Strong integrity, professional presentation, and attention to detail.
A genuine passion for hospitality and creating memorable guest experiences.
Additional Information
In return, you will receive award-winning training with our AccorHotels Academie to reach your career & personal potential. Uniform is provided, discounted parking, and worldwide accommodation and F&B benefits across our global Hotel network and corporate partners are just the beginning.
